Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

Overview

The Product Enablement Lead is responsible for designing, developing, maintaining, and delivering product learning experiences that help credit unions and MAP employees confidently adopt, use, and optimize MAP products and supporting Visa DPS platforms. This role owns the product enablement content lifecycle, from evaluating the learning impact of new products and enhancements through curriculum development, delivery, measurement, and ongoing content maintenance.

The ideal candidate combines practical credit and debit card processing experience with knowledge of fraud and dispute operations, credit union core environments, instructional design, and adult learning. The role translates complex product and operational information into clear, practical, hands-on learning experiences that support client readiness, product adoption, operational consistency, and a strong client experience.

This role helps shift MAP’s learning model from presentation-based training to experiential enablement focused on system proficiency, workflow execution, troubleshooting, decision-making, and operational readiness. Success is measured not only by training delivery, but by whether learners can confidently perform the work, navigate applicable systems, troubleshoot common scenarios, and apply their knowledge after training.

Role and Responsibilities

Product & Systems Expertise

• Maintain current, working knowledge of MAP products and services, including MAP Defense, MAP Data, card processing solutions, Visa DPS systems, and related operational tools.
• Monitor the Visa DPS product roadmap, release communications, product enhancements, and changes to existing products to determine training and enablement impacts.
• Partner with internal subject matter experts and Visa DPS resources to validate product information, workflows, dependencies, and client-facing guidance before training content is released.
• Understand how MAP and Visa DPS products interact with credit union core systems and processing environments and translate those differences into practical training guidance.
• Conduct ongoing research across MAP, Visa, and Visa DPS documentation to keep learning materials accurate, relevant, and current.
• Maintain practical knowledge of end-to-end credit and debit card processing, including authorization, clearing and settlement, transaction lifecycle, disputes, fraud, card servicing, transaction controls, and common exception scenarios.
• Develop working proficiency within relevant processor tools and environments sufficient to demonstrate workflows, recreate common scenarios, and guide learners through system-based exercises.
• Understand the relationship between issuer configuration, processor functionality, network requirements, core systems, and downstream operational impacts.
• Maintain knowledge of common payment terminology, transaction flows, response codes, authorization behavior, and processing concepts necessary to effectively train and support MAP employees and clients.
• Partner with operational subject matter experts to understand recurring support issues and incorporate those scenarios into training and reinforcement materials.

Curriculum & Content Development

• Develop role-based learning paths, instructor-led programs, virtual learning, tutorials, workflow guides, playbooks, job aids, knowledge articles, videos, assessments, and Membership.io learning hub content.
• Create complete product enablement packages for new product launches and material enhancements, including facilitator guides, participant materials, demonstrations, exercises, practice scenarios, knowledge checks, and post-training resources.
• Establish and maintain a curriculum roadmap that aligns planned training development with the Visa DPS roadmap, MAP product priorities, release timing, client readiness needs, and required content refresh cycles.
• Customize training c…