Customer Service Representative
- Source: LinkedIn
- Opusing LLC - Staffing Agency
- Remote
- Los Angeles
- Full-Time
- Mid level
Job Description
Job Title :: Customer Service Representative
Contract :: 12 Months Contract
Shift hours :: 6:30 am - 6:30 pm ( 8 Hours shift between 6:30 am - 6:30 pm) (Mon to Sat)
JOB DESCRIPTION
Customer Service Representative to provide exceptional service and support to customers utilizing Parcel Pro’s insured shipping and risk management solutions. This role serves as the primary point of contact for customer inquiries related to shipping insurance, account services, policy administration, claims support, shipment tracking, and general account maintenance.
Customer Support
- Respond to customer inquiries received through phone, email, chat, and other communication channels.
- Provide accurate and timely information regarding Parcel Pro products, services, and policies.
- Resolve customer concerns professionally while maintaining high customer satisfaction levels.
- Document customer interactions and follow-up activities within designated systems.
- Build positive relationships by demonstrating professionalism, empathy, and responsiveness.
- Assist customers with account setup, maintenance, profile updates, and general account inquiries.
- Support policy-related requests and documentation requirements.
- Verify account information and ensure data accuracy.
- Duties may include: maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include:
