Payroll Assistant - Remote - Nationwide

Remote, Nationwide – Seeking Payroll Assistant

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Receive and assess appropriate categorization of all payroll team tickets inbound via Vituity ticketing systems.
• Perform triage of inquiries by delivering tier zero materials to facilitate quick resolution or escalation to tier one support.
• Route all non-tier zero support to appropriate team members per departmental matrices and assigned duties.
• Perform password resets for payroll and timekeeping department owned systems after determining identity of caller.
• Answer payroll main phone lines and assist customers with tier zero support or escalation to appropriate payroll team members.
• Monitor all inbound interface results for all payroll and timekeeping systems for error results and escalate to appropriate team member.
• Monitor all outbound interface results from payroll and timekeeping systems for errors and escalate to appropriate team member.
• Alert team members when tier zero resources require update as notified by callers and/or individual research.
• Monitor combined inbox for pertinent information and send to team members for interpretation and dissemination.
• Assist and coordinate with entire payroll team on cross-functional data requests, ensuring proper formatting and adherence to policy on release of PII.
• Maintain overall team calendar to ensure biweekly, monthly, quarterly, and annual tasks are completed and tracked.
• Maintain front-line support for verification of employment requests for all payroll populations.
• Perform data entry/imports to payroll and timekeeping systems as necessary to assist with the timely production of payments.
• Be part of project teams for all payroll timekeeping related engagements internally and externally.
• Minute meetings with team action items and follow-up as necessary on progress.
• Report back to department leaders any issues with project timelines, overlaps, or other items of concern.

Required Experience and Competencies

• High School Diploma required.
• Minimum 2 years working in customer service, project management, or administrative role required.
• Experience working in large company payroll function preferred.
• Good PC skills, including proficiency in Microsoft Office and good working knowledge of Microsoft Excel.
• Demonstrated self-learner who can work with minimal supervision and wants to be a member of a dynamic team.
• Excellent customer service and detail oriented.
• Ability to multitask and work well under pressure.
• Ability to maintain confidentiality.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for …