Logistics Customer Service Officer (Fluent Mandarin and Japanese)

Logistics Customer Service Officer (Fluent Mandarin and Japanese)

**-Fully Remote UK & Europe-**

A logistics company is currently recruiting a Logistics Customer Service Officer to support its international air freight operations. This is an excellent opportunity for candidates seeking long-term remote work within a global logistics environment.

In this role, Logistics Customer Service Officer will provide operational support for international freight forwarding, coordinate with global teams across different time zones, and ensure the efficient handling of logistics operations.

The ideal candidate should have previous experience in international logistics or freight forwarding, be a native level of Mandarin or Cantonese, possess business-level proficiency in both Japanese and English, and demonstrate excellent communication, organisational, and time management skills.

(Ref: MI47725 - Please include this when making any enquiries.)

Main Responsibilities:

• Provide operational support for international freight forwarding (Air Logistics).
• Handle and respond to customer emails.
• Organize order information and update systems.
• Facilitate cross-team communication and relay information.
• Coordinate business processes and track progress.

Ideal Candidate:

• Native level of fluency in Mandarin or Cantonese
• Fluent in English and Japanese
• Previous experience within the international logistics or freight forwarding industry is highly preferred
• Passionate about the logistics industry with strong learning ability and a proactive attitude
• Excellent communication, organisational and time management skills
• Able to work independently in a remote working environment with reliable internet access and equipment
• Able to manage local tax obligations as an independent contractor

Condition:

• Location: Remote, UK and Europe
• Working Style: Remote
• Salary: £26,000 / €30,000 per annum depending on experience
• Job Type: Independent Contractor (Long-term partnership)
• Working Hours: Expected to start at 06:00 GMT / 07:00 CET for the first few months. After that, employees will work a 5-day rotating shift schedule (including weekends and public holidays), with either 08:00 GMT / 09:00 CET or 13:00 GMT / 14:00 CET start times, for 8 hours per shift.
• Start: Negotiable

All applicants for the Logistics Customer Service position must have the right to work in EU without any restrictions as the Company is not able to offer visa support.

We regret that we cannot accept applications from Working Holiday, Graduate or Student visa holders.

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.