Customer Service Specialist

About the Job

The Customer Service Specialist position is a full-time, non-exempt, hybrid remote position that operates out of Colorado Christian University’s Financial Aid office, a department with integrated student service functions. The Customer Service Specialist maintains excellent student support in the areas of financial aid, payment arrangements, and student accounts and resolves student financial issues while pro-actively assisting students and parents to successfully investigate all payment options. The Customer Service Specialist also supports and assists inbound and outbound communication from students with all accompanying questions and concerns.

Job Location

Remote - must reside and work legally in the U.S. All work must be performed within the U.S.

About CCU

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914. CCU’s motto is-grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)

CCU’s mission is Christ-centered higher education transforming students to impact the world with grace and truth.

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 200 degree program options for traditional and adult students through its two colleges-the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 9,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

• Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
• Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
• Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
• Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University’s Strategic Priorities.

We’re looking for candidates who have:

• Desire to develop client relationships and provide excellent customer service with internal and external constituencies.
• Ability to process multiple tasks and a wide variety of constituent issues.
• Proficiency in a computer environment and able to handle confidential information with integrity.
• College degree is preferred.

Key Job Duties

• Contribute to CCU’s missio…