Software Engineer [AQ-22250]

Aquent is proud to partner with a leading global technology company that connects billions of people worldwide. This innovative organization is at the forefront of developing groundbreaking products and experiences that shape the future of digital interaction. We are seeking exceptional talent to join their dynamic teams and contribute to their mission of building communities and bringing the world closer together.

Are you a seasoned problem-solver with a passion for ensuring seamless, real-time user experiences? We are looking for a highly skilled Senior Software Engineer to join a critical team dedicated to the live content creation experience. In this pivotal role, you will directly impact the reliability and stability of a high-visibility platform, ensuring that creators can connect with their audiences without interruption. This is an opportunity to own complex production issues from detection to resolution, making a tangible difference in the daily lives of millions of users.

What You’ll Do

• Participate in the on-call rotation for live content creation surfaces, expertly triaging, investigating, mitigating, and conducting root cause analysis for production issues.
• Debug and resolve complex issues spanning both web frontend and backend services within the live content creation stack.
• Deliver impactful bug fixes, implement crucial reliability improvements, and develop small to medium-sized features that enhance the platform.
• Proactively improve the health of on-call operations by reducing alert noise, refining runbooks, and implementing robust monitoring, logging, and dashboards.
• Develop and maintain comprehensive tests to ensure the stability and functionality of critical live content creation flows.
• Document findings and solutions thoroughly, contributing to a strong knowledge base for the team.

Required Qualifications

• 5+ years of professional software engineering experience.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• Strong web development expertise with JavaScript or TypeScript and React.
• Robust backend development experience, including building and debugging server-side services and APIs.
• Demonstrated ability to work independently, taking ambiguous production issues from identification to resolution, and knowing when to escalate.
• Extensive experience with production support and on-call duties in a high-traffic consumer product environment, covering triage, debugging, mitigation, and root cause analysis of live issues.
• Comfort navigating and making safe, effective changes within a large, established codebase with minimal onboarding support.
• Excellent written communication skills, essential for asynchronous collaboration and comprehensive documentation.

Preferred Qualifications

• Experience with live video, streaming, or real-time media systems.
• Experience with GraphQL.
• Background in reliability engineering, observability, or SEV response.
• Experience working with distributed or globally located teams.