Senior UX/UI Product Designer - Clinical Experience - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes.

Within EDPO, our Clinical Experience team is focused on designing the future of clinical care. We create AI-enabled experiences that help clinicians and care teams make better decisions, coordinate care more effectively, and deliver personalized patient outcomes. Our work connects data, technology, and care delivery to ensure the right care is delivered at the right time. By combining deep human-centered design practices with emerging AI capabilities, we are transforming how clinicians interact with complex healthcare systems, workflows, and data.

As a Senior Product Designer, you will support the design of complex clinical and enterprise software experiences across responsive web and mobile platforms. You will drive end-to-end design efforts for products that support clinicians, care teams, and healthcare operations, balancing user needs, business objectives, regulatory requirements, and technical feasibility.

This role requires expertise designing sophisticated SaaS applications and workflow-driven experiences that support complex decision-making. You will play a key role in shaping next-generation AI-enabled and agentic experiences that augment clinical workflows, streamline coordination, and improve care outcomes.

The ideal candidate is equally comfortable contributing to discovery, contributing design insights to product strategy discussions, facilitating cross-functional collaboration, and executing high-quality design solutions. You are passionate about healthcare, experienced with enterprise-scale products, and excited about the emerging opportunities of AI and agentic systems in clinical environments.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Product & Experience Design
  • Own design execution for assigned product initiatives from discovery through delivery, partnering with product, engineering, and research
  • Design sophisticated SaaS-based clinical and healthcare experiences that support complex workflows, decision-making, and care coordination
  • Create intuitive experiences that simplify highly complex data, processes, and interactions for clinicians, care teams, and healthcare administrators
  • Translate user needs, research findings, analytics, and business objectives into actionable design strategies and product experiences
  • Develop user flows, workflows, wireframes, prototypes, service blueprints, and high-fidelity designs that effectively communicate vision and intent
• Agentic AI & Innovation
  • Design AI-enabled and agentic experiences that assist users with decision support, prioritization, recommendations, automation, and workflow orchestration
  • Partner with Product, Engineering, and Data Science teams to define human-AI interaction patterns that build trust, transparency, and usability
  • Explore emerging design frameworks and best practices for conversational, predictive, generative, and autonomous AI experiences
  • Ensure AI-powered experiences are responsible, explainable, accessible, and aligned with clinical safety considerations
• Research & Discovery
  • Facilitate discovery activities including stakeholder workshops, journey mapping, workflow analysis, collaborative design sessions, and experience v…