Senior Associate Software Engineer

Senior Associate Software Engineer

Who We Are

Send is part of Duck Creek Technologies, the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry.

Founded in 2017, Send was created with a clear ambition: to transform commercial insurance underwriting by combining deep industry expertise with modern technology. Today, Send’s award-winning underwriting workbench helps commercial insurers improve the way underwriting teams access information, make decisions, collaborate, and manage complex risks.

Following Send’s acquisition by Duck Creek Technologies, we are bringing together Send’s specialist commercial underwriting capabilities with Duck Creek’s scale, expertise, and modern SaaS platform. Together, we have an exciting opportunity to deliver even greater value to insurers and help shape the future of commercial insurance technology.

As part of Duck Creek Technologies, the Send team benefits from the scale, investment, expertise, and global reach of a market-leading insurance technology organization while continuing to build on the specialist underwriting expertise and entrepreneurial culture that have driven Send’s success.

About Vista 
 
Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers.

Why This Role Matters

As our Senior Software Engineer in our Delivery and Support team, you will keep Send’s underwriting platform running well for our customers. You’ll predominantly own application and production support for live customer environments, working closely with the customer implementation projects at the point of handoff. This role sits alongside our core product engineering team rather than within it. You’ll work closely with Delivery, Product, Engineering and customer stakeholders to resolve issues quickly, configure and extend the platform for each customer’s needs, and feed what you learn back into the product. It suits a hands-on engineer who enjoys solving real problems that directly affect customers. 

What You’ll Do

• Provide application and production support for live customer environments. You’ll investigate, diagnose and resolve incidents, defects and performance issues across global our customer base.

• Own issues from first report to resolution, including root-cause analysis, fixes, clear communication with customers and internal stakeholders, and steps to stop them happening again.

• Sometimes get involved with the delivery of customer implementation projects by configuring, integrating and extending the platform to meet customer requirements.

• Work with Delivery, Product and core Engineering to turn customer requirements into maintainable solutions and pass recurring issues and product gaps back to the product team.

• Build quality into delivery through unit and integration testing, troubleshooting, debugging, and maintaining reliable and performant services.

• Improve our engineering and delivery capabilities through CI/CD and deployment automation, while contributing to architectural decisions that enhance the platform’s scalability and performance.

What You Bring

• At least 5 years of professional Java engineering experience, with strong experience developing backend web applications.

• Proficiency with Spring Boot, REST APIs, JPA, and Hibernate, together with experience working with relational databases such as MySQL.

• Knowledge of microservices architecture and software engineering best practices, including unit and integration testing and maintaining high code quality.

• A proactive, pragmatic approach to problem-solving, with strong communication and collaboration skills and the ability to work effectively both independently and as part of a distributed team.

• Experience with AWS, Apache Camel, Docker, Kubernetes, or other relevant cloud and DevOps technologies is beneficial.

• Experience in the insurance industry or working with insurance-related software is beneficial.

Why You’ll Love Working Here

• Join a specialist team solving some of the most…