Product Manager II

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

Bamboo Health is seeking a Product Manager II – Bamboo Intelligence Hub Platform to own the end-to-end workflow performance and product execution across our three pillars for our centralized platform. This is a hands-on product role responsible for deeply understanding product capabilities, defining cross-pillar workflow requirements, and driving measurable utilization improvements in live customer environments.

You will be accountable for ensuring workflows are technically sound, operationally effective, and fully adopted by customers. This role partners closely with engineering and cross-functional product leads to translating workflow gaps into clear, actionable product requirements. This role ensures that our cross-pillar workflows are not only defined — but fully implemented, adopted, and optimized in real-world use.

What You’ll Do:

• Develop and maintain a clear, prioritized workflow strategy aligned with company objectives.
• Engage directly with customers to understand workflow execution, pain points, and adoption barriers.
• Create concise PRDs and workflow documentation with clear requirements and expected outcomes.
• Partner closely with engineering to ensure workflows are scalable, technically sound, and aligned with architecture.
• Serve as the subject matter expert on cross-pillar workflows and product capabilities.
• Define and optimize integrated workflows that span multiple products and pillars.
• Identify workflow gaps and translate them into clear, testable product requirements.
• Drive roadmap decisions that prioritize adoption, utilization, and real-world workflow performance.
• Monitor workflow-level adoption, engagement, and utilization metrics, identifying trends and opportunities for improvement.
• Diagnose underutilization using usage data and customer feedback and identify required product changes.
• Ensure delivered capabilities match intended workflow outcomes and support customer success.
• Maintain strong cross-functional alignment and lead tradeoff discussions to protect end-to-end workflow performance.
• Continuously refine workflows and establish a data-driven feedback loop between usage, customer outcomes, and roadmap decisions.
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

What Success Looks Like…

In 3 months…

• Develop a strong understanding of the Bamboo Intelligence Hub Platform, customer workflows, and cross-pillar dependencies.
• Build relationships with Engineering, Product, Customer Success, and key stakeholders.
• Contribute requirements and workflow documentation for active initiatives.
• Begin identifying workflow friction points and opportunities for improvement.
• Begin incorporating AI-supported tools into your day-to-day work—whether through analysis, documentation, or task management.
• In 6 months…
• Expanded ownership of cross-pillar workflow performance and roadmap influence.
• Demonstrate measurable contributions to workflow adoption and utilization improvements.
• Trusted partner to engineering with predictable, high-quality requirement output.
• Workflows refined to remove recurring friction and strengthen customer outcomes.

In 12 months…

• Recognized leader in workflow performance, utilization strategy, and cross-pillar execution.
• Demonstrated measurable improvements across all workflow success metrics.
• Strong contributor to long-term product vision and scalable workflow architecture.
• Workflows consistently performing in production with high adoption and minimal leakage.

What You Need:

• 5+ years of product management experience (healthcare technology strongly preferred).
• Demonstrated experience writing detailed product requirements and partnering closely with engineering teams.
• Experience improving product adoption, uti…