Customer Service Administrator

Do you believe in a better, fairer, sustainable world for all?

A fantastic opportunity has arisen to join our circle. We are looking for an organised, proactive and conscientious individual to join the team as a Customer Service Administrator in our International team. This is a varied role in a dynamic, evolving company driven to make a real impact on humanity and the planet.

Beyondly in a nutshell

At the heart of Beyondly is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market-leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.

As a B Corp™ certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.

By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.

The role

To provide high-quality administrative support in delivery of the International service, with a strong focus on handling customer data submissions, inbox management, and processing international registrations. To support the International team with operational admin to ensure the smooth delivery of the service across all areas from onboarding new business, through to completing registration and handling data reporting.

The responsibilities (there are more!)

• Manage monthly, quarterly, bi-annual, and annual customer data submissions and ensure they reach relevant parties before submission deadlines.
• Manage the International inbox, responding to customers, identifying tasks and assigning/escalating to relevant members of the International team where relevant.
• Support customers through international registration processes, keeping records and tracking systems up to date and accurate.
• Process international invoices promptly, coordinating with overseas partners and third parties as required.
• Support sales activity by contacting potential customers, preparing assessments, proposals and quotes, and updating sales records.
• Help the wider international team with partner relationships, marketing campaigns, webinars, podcasts and general administration as required.

The perks

Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over recent years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;

• Salary £26,280 per annum, plus performance related bonus in line with the existing reward framework (incorporates profit, team and individual performance-related bonuses).
• 25 days holiday + bank holidays + your birthday off + sabbatical opportunities
• Flexible and hybrid working
• Support and opportunities for personal and professional development
• Private medical insurance including dental and optical cover and 4 x salary life insurance cover
• Other benefits include regular team building events, monthly ‘Active You’ allowance, financial wellbeing benefits, paid volunteering opportunities, access to employee benefits platform ‘Perkbox’ and many more. Discover more about the host of benefits Beyondly employees receive here: https://www.beyond.ly/about/working-with-us/

The person

You’ll be a highly organised and conscientious individual who enjoys delivering excellent customer service. You’ll communicate confidently via phone, email and in person, building positive relationships with customers and working collaboratively with colleagues to provide timely support.

You will have an appetite for learning and be comfortable following detailed processes to manage registrations, data submissions and invoices accurately. With a methodical approach and strong attention to detail, you’ll be able to prioritise competing tasks, meet deadlines and keep systems and records up to date.

To thrive in this varied role, you’…