Customer Service Representative

About The Company Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member and patient experience through a comprehensive range of service offerings, including clinical support, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global presence spanning over 25,000 employees across five countries, Sagility is committed to delivering innovative solutions that enhance healthcare delivery and operational efficiency.

About The Role We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our dynamic call center team. In this role, you will serve as the primary point of contact for healthcare members, providing timely and effective assistance via inbound calls. Your role is vital in ensuring a positive member experience by addressing inquiries, resolving issues, and guiding members through their healthcare needs with professionalism and empathy. This position offers an excellent opportunity to grow within a reputable organization that values career development, with most of our leadership having started as Customer Service Representatives.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year of experience in a call center environment, preferably in healthcare or customer service.
• Proficiency in navigating computer applications and typing at least 25 WPM.
• Reliable high-speed internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure and private workspace at home.
• Flexible availability, including weekends.
• Must be 18 years or older.

Responsibilities

• Handle incoming calls promptly and professionally, ensuring a positive interaction with members.
• Research and provide effective resolutions to customer inquiries, demonstrating empathy and understanding.
• Accurately document all call details and interactions in the system for future reference and compliance.
• Communicate clearly, diplomatically, and professionally, maintaining a courteous tone at all times.
• Meet daily team goals related to quality assurance and customer satisfaction metrics.
• Participate actively in training sessions and team meetings, including camera participation during onboarding and training phases.
• Stay updated on healthcare policies, procedures, and system updates to provide accurate information.

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00, with performance-based incentives.
• Paid comprehensive training in a virtual environment to prepare you for success.
• Health coverage options including medical, dental, and vision plans available after 90 days.
• Employee wellness programs and engagement initiatives to promote a healthy work-life balance.
• Opportunities for career advancement, with 90% of our leaders having started as Customer Service Representatives.
• Daily Pay option for immediate access to earned wages.
• Life insurance, short-term and long-term disability coverage, and flexible spending accounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Retirement benefits including a 401(k) plan with employer contributions.
• Paid Time Off (PTO) to encourage rest and personal time.
• Tuition reimbursement programs to support further education and professional growth.

Equal Opportunity

Sagility is an Equal Opportunity Employer committed to fostering an inclusive and diverse work environment. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class. We welcome applicants from all backgrounds and are dedicated to providing equal employment opportunities to all qualified individuals.