UX/UI Designer – Housing Repairs Transformation

UX/UI Designer – Housing Repairs TransformationAbout the Role

We are looking for an experienced and talented UX/UI Designer to support the Housing Repairs Transformation programme, designing intuitive, accessible, and visually engaging digital experiences that improve services for residents.

This is a specialist design role suited to someone with significant experience in UX/UI, visual and interactive design, who can translate complex user needs and business requirements into practical digital solutions. You will work collaboratively with multidisciplinary teams to improve resident-facing digital services, streamline customer journeys, and deliver high-quality, user-centred designs.

What You’ll Be Doing

• Designing intuitive, accessible, and visually engaging digital experiences for the Housing Repairs Transformation programme.
• Creating end-to-end customer journeys to improve how residents report repairs, book appointments, and track progress.
• Developing user flows, journey maps, wireframes, prototypes, and high-fidelity designs.
• Designing and maintaining scalable design systems, component libraries, and reusable interface patterns.
• Translating complex user needs, business requirements, and service processes into practical digital solutions.
• Collaborating with service designers, business analysts, product specialists, content designers, developers, and housing experts.
• Conducting usability testing, design validation workshops, and other user-centred design activities.
• Presenting design concepts and explaining design decisions to stakeholders, incorporating feedback where appropriate.
• Working with the Design Lead and Product teams to refine design direction and maintain consistent design standards.
• Ensuring designs meet accessibility requirements, inclusive design principles, and relevant digital standards.
• Producing detailed design specifications and assets to support development and implementation.
• Supporting improvements to resident-facing self-service channels and wider digital services.

What We’re Looking ForEssential

• Significant experience in UX/UI, visual, and interactive design, ideally within an agency, consultancy, or large-scale transformation environment.
• A strong design portfolio demonstrating excellent design quality, commercial awareness, and attention to detail.
• Experience designing large-scale digital platforms, products, or interconnected services.
• Strong knowledge of user-centred design methodologies, customer journeys, and service design principles.
• Proven experience developing design systems, component libraries, and reusable interface patterns.
• Expertise in user journey mapping, wireframing, prototyping, and interaction design.
• Proficiency in Figma and other modern design and prototyping tools.
• Experience working with complex systems, business processes, and multidisciplinary teams.
• Ability to develop concepts and deliver detailed, implementation-ready designs.
• Experience delivering digital products and services in complex or regulated environments.
• Strong understanding of accessibility, inclusive design, and compliance requirements.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work at pace while maintaining high standards of quality and consistency.
• Right to work in the UK.
• CV must be submitted with the application.
• Criminal Convictions Declaration must be completed.
• Secondary Employment Form must be completed.

Desirable

• Experience in local government, housing, the public sector, healthcare, utilities, or other regulated industries.
• Experience working within the Government Digital Service (GDS) framework.
• Knowledge of GDS Service Standards, WCAG 2.2 accessibility standards, and GDPR principles.
• Experience designing customer portals, appointment booking systems, case management platforms, or service tracking applications.
• Experience with enterprise software, complex interfaces, or business-critical operational systems.
• Knowledge of digital transformation programmes and service design methodologies.
• Experience working with housing repairs, property management, facilities management, or related operational systems.

Contract: 12 weeks, ending 24 January 2027

Working Hours: 36 hours per week

Location: 64 Victoria Street, Westminster, London, SW1E 6QP (Hybrid Working)

Start Date: ASAP (Target start date: 2 Novem…