Assistant Property Manager

Job Title: Assistant Property Manager

Location: London, Greater London (SW1 / Hybrid)

Job Type: Full-time, Permanent

Salary: £30,000 – £34,000 per year + Benefits

Schedule: Monday to Friday

About the Role

We are seeking an organized, proactive, and customer-focused Assistant Property Manager to join our expanding residential block management practice in central London. Supporting a team of Senior Property Managers, you will assist in managing a portfolio of premier residential blocks, leaseholder developments, and estates across Central and West London.

In this varied support role, you will act as a key point of contact for leaseholders, coordinate reactive maintenance and contractor visits, assist with service charge administration, maintain accurate property records, and support Section 20 major works consultations.

Key Responsibilities

• Resident & Leaseholder Enquiries: Act as the first point of contact for leaseholders, residents, and management board members, resolving day-to-day service enquiries, maintenance requests, and general property administration promptly.
• Maintenance & Repair Coordination: Issue work orders to vetted contractors, log repairs on property management systems (e.g., Releasing App, Qube, or MRI), track completion status, and review contractor invoices.
• Site Visits & Health & Safety Checks: Conduct routine estate inspections alongside Property Managers to identify maintenance needs, verify contractor quality, and ensure health, safety, and fire risk assessment (FRA) actions are completed.
• Service Charge & Financial Support: Assist with reviewing annual service charge budgets, processing contractor invoices, logging payment queries, and sending service charge demands under the supervision of the Senior Property Manager.
• Section 20 & Major Works Support: Help prepare and issue statutory Section 20 consultation notices for major works projects, track leaseholder observations, and organize tender documentation.
• Records & Compliance Management: Maintain up-to-date landlord/leaseholder details, compliance certificates (gas, electrical, asbestos, FRA), insurance claims, and meeting minutes on the property management database.

Requirements & Qualifications

• Experience: Minimum 1–2 years of experience working as an Assistant Property Manager, Property Administrator, or Lettings Administrator within residential block management or commercial property management in the UK.
• Qualifications:
• Foundation or Associate qualification with The Property Institute (TPI, formerly IRPM) or RICS Associate status is strongly preferred (support towards completion will be provided).
• Knowledge & Skills:
• Fundamental understanding of residential leasehold management, service charges, and Section 20 procedures.
• Proficiency in property management software systems (Qube, MRI, Tramps, or Fixflo) and Microsoft Office 365 (Word, Excel, Outlook).
• Communication: Excellent written and verbal communication skills with a customer-first mindset and strong dispute-resolution abilities.
• Location: Must be able to reliably commute to our central London office (SW1 postcode area) for office working days and regional site visits.

Benefits

• Competitive base salary (depending on experience)
• Discretionary annual performance bonus
• Flexible hybrid working model (2–3 days office / home working)
• 25 days annual leave + public holidays + additional Christmas closure days
• Non-contributory pension scheme
• Full financial support and study leave for TPI / IRPM and RICS qualifications
• Private medical cover and corporate wellness plan
• Season ticket loan, cycle-to-work scheme, and local London transport discounts

Work Location & Setup

This position operates on a hybrid basis out of our central office in London (SW1 postcode area), conveniently situated within walking distance of Victoria and St. James’s Park stations, offering direct connections across Greater London and the Home Counties.

Pay: £30,000.00-£34,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking

Work Location: In person