Business Operations Manager

Company: Reshape Aesthetics
Location: London, UK
Position: Part-Time
Working Hours: 2 days per week, 10:45 am–6:00 pm (30-minute unpaid break)
Total Hours: 13.5 paid hours per week
Salary: Competitive, dependent on experience

About Us

Reshape Aesthetics is a luxury, nurse-led medical aesthetics business with locations in London and New York. We specialise in facial balancing, advanced injectable treatments and delivering an exceptional client experience.

We are looking for an experienced, ambitious and commercially driven Business Operations Manager to help manage our daily operations, improve business performance and contribute to the continued growth of our brand.

We want someone who brings more than management experience. We are looking for a proactive individual who can identify opportunities, introduce new ideas, implement improvements and take ownership of results.

Key Responsibilities

Business Growth & Development

• Identify opportunities to increase revenue, improve efficiency and grow the business.
• Proactively introduce new ideas, strategies and operational improvements.
• Develop and implement initiatives to improve client retention and booking conversions.
• Work closely with the CEO to achieve business objectives.

KPIs & Performance Management

• Develop, monitor and analyse business KPIs.
• Track revenue, bookings, conversion rates, customer reviews and staff performance.
• Produce weekly and monthly performance reports.
• Identify areas of underperformance and implement improvement plans.
• Set measurable targets and monitor progress.

Team Management & Operations

• Oversee clinic coordinators and administrative operations across our UK and US locations.
• Manage staff performance, accountability and productivity.
• Conduct regular team meetings and performance reviews.
• Develop and improve operational procedures.
• Ensure the clinic maintains excellent standards of customer service and professionalism.

Marketing & Client Experience

• Work alongside our marketing team to support business growth.
• Monitor the performance of promotions and campaigns.
• Identify ways to improve the overall client journey.
• Support initiatives to increase customer satisfaction and loyalty.

Requirements

• Minimum 3 years’ experience in business operations, management or a similar leadership role.
• Proven experience developing, tracking and reporting KPIs.
• Strong commercial awareness and a track record of improving business performance.
• Experience managing employees and driving accountability.
• Excellent analytical, organisational and problem-solving skills.
• Confident using Excel, Google Sheets and business management software.
• Ability to work independently, take initiative and introduce new ideas.
• Excellent communication and leadership skills.
• Previous experience in medical aesthetics, healthcare, beauty or a luxury service business is desirable.

What We’re Looking For

We are looking for someone who is:

• Proactive, ambitious and results-driven.
• Confident making recommendations and challenging existing processes constructively.
• Highly organised and able to manage multiple responsibilities.
• Passionate about business growth and improving performance.
• Comfortable taking ownership of projects from idea through to implementation.

What We Offer

• Part-time management opportunity within a growing international aesthetics business.
• Opportunity to work directly with the CEO.
• Autonomy to introduce ideas and make a measurable impact.
• Supportive, professional working environment.
• Potential for increased responsibilities as the business grows.

Pay: £25,420.00-£64,220.00 per year

Benefits:

• Employee discount
• Free parking

Work Location: In person