Customer Service Assistant

**Bohomoon Telford Full-time**

Love helping people? We’d love to hear from you!

At Bohomoon, we’re all about jewellery, self-expression and making people feel amazing. But it’s not just about the products we sell, it’s about the experience we create for every customer, too.

We’re looking for a friendly, enthusiastic and customer-focused Customer Service Assistant to join our team in Telford!

If you love talking to people, enjoy solving problems and take pride in delivering a brilliant customer experience, this could be the perfect role for you.

What you’ll be doing

You’ll be one of the friendly faces behind the Bohomoon customer experience, helping our customers feel supported, valued and excited about their purchases.

Your day-to-day will include:

• Making our customers smile: Responding to customer questions and concerns through email, phone, web chat, our CRM system and social media.
• Sharing your product knowledge: Helping customers find their perfect pieces, answering product questions and checking stock availability.
• Being a problem solver: Handling customer issues and complaints with care, finding solutions and turning tricky situations into positive experiences.
• Keeping things organised: Maintaining accurate customer records, processing queries carefully and ensuring details are recorded correctly.
• Working as a team: Supporting your colleagues, sharing knowledge and working together to resolve more complex queries.
• Keeping the Bohomoon vibe: Communicating in a friendly, professional and engaging way that reflects who we are as a brand.
• Working at pace: Managing multiple queries, prioritising your workload and meeting response time targets without compromising on quality.

What we’re looking for

We’re looking for someone who genuinely cares about giving customers a great experience.

You’ll ideally have:

• A positive, friendly and approachable attitude.
• Excellent written communication skills, with great spelling, grammar and attention to detail.
• A customer-first mindset and a natural ability to understand and respond to people’s needs.
• Confidence handling different situations, including customer complaints, calmly and professionally.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A collaborative approach and a willingness to support the wider team.
• The ability to adapt, think on your feet and find practical solutions.

Previous customer service experience would be beneficial, but having the right attitude, a willingness to learn and a passion for helping people are just as important.

Why Bohomoon?

We’re a growing jewellery brand with big ambitions, and our people are at the heart of everything we do.

We’re passionate about creating a positive, supportive environment where people can work together, learn and grow while bringing plenty of positive energy to what they do.

If you’re someone who loves being part of a team, enjoys a fast-moving environment and wants to make a real difference to our customers’ experience, we’d love to meet you!

The details

Job title: Customer Service Assistant
Location: Telford
Contract: Full-time
Travel: No travel required

Ready to join the Bohomoon team?

If you’re enthusiastic, customer-focused and ready to help us deliver amazing experiences, we’d love to hear from you!

Apply now and take the next step in your journey with Bohomoon.

Pay: £24,000.00-£26,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Free parking
• On-site parking
• Work from home

Work Location: In person