Operations Support Manager

Better places, thriving communities. Location: Regional (Travel Required)

Hours: Full-time, 45 hours per week

Salary: Competitive

About The Role We are looking for a highly motivated Area Support Manager to provide operational support across a portfolio of sites. You will work closely with Operations Managers and frontline teams to ensure service delivery, maintain compliance, and provide leadership during periods of absence, mobilisation, or increased operational demand.

The role requires flexibility, excellent organisational skills, and the ability to build strong relationships with clients and colleagues while maintaining high standards of operational performance.

Key Responsibilities

Support the day-to-day management of multiple sites across the region.

Provide management cover during annual leave, sickness, vacancies, and emergency situations.

Conduct regular site visits, audits, and welfare checks.

Build and maintain strong relationships with clients and stakeholders.

Assist with recruitment, onboarding, induction, and training of new colleagues.

Ensure all officers comply with company policies, assignment instructions, and legal requirements.

Support investigations, disciplinary, grievance, and absence management processes.

Monitor KPIs and identify opportunities for operational improvement.

Assist with rota planning, resource allocation, and emergency deployment of staff.

Carry out quality assurance audits and ensure contractual compliance.

Support mobilisation of new contracts and implementation of operational changes.

Produce reports and maintain accurate operational records.

Respond to customer complaints and implement corrective actions.

Promote a positive safety culture and ensure Health & Safety compliance.

Essential Skills & Experience Previous experience in a supervisory or management role.

Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Ability to prioritise workloads and manage multiple tasks simultaneously.

Experience dealing with employee relations matters.

Strong IT skills, including Microsoft Office.

Ability to analyse data and produce management reports.

Full UK Driving Licence.

Flexible approach to working hours and travel.

Desirable

Front Line SIA Licence.

Experience within the security industry.

Knowledge of employment legislation.

First Aid qualification.

Management qualification (ILM or equivalent).

Personal Qualities

Professional and approachable.

Customer-focused.

Excellent problem-solving skills.

Highly organised.

Able to work independently and as part of a team.

Resilient under pressure.

Strong attention to detail.

Commercially aware.

Adaptable and willing to travel.

What We Offer

Competitive salary.

Company vehicle or car allowance.

Company mobile phone and laptop.

Pension scheme.

Holiday entitlement.

Employee discounts.

Ongoing training and career development.

Opportunities for progression within the business.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work…