Flex CDP Customer Service Representative

This is a Fully Remote Job

About Our Client:

The organization operates as a national third-party administrator specializing in customized self-funded benefit programs. It addresses challenges in managing healthcare benefit costs by implementing innovative cost containment strategies such as network and payment integrity, pharmacy benefits, and care management. With a local market presence, the organization aims to provide tailored solutions that extend beyond standard offerings.

About the Opportunity:

The FLEX CDP CUSTOMER SERVICE REPRESENTATIVE supports participants and clients with Flex Benefit plans including FSA, HSA, HRA, and DCA. This role is essential in delivering timely, accurate service and ensuring compliance with internal policies and HIPAA guidelines. The representative acts as a key point of contact, enhancing customer experience by providing clear communication and problem resolution.

Responsibilities:

• Support participants and clients on eligibility, benefits, claims, and plan inquiries
• Respond to inbound calls and emails professionally and empathetically
• Accurately document customer interactions in the call tracking system
• Utilize multiple systems and tools to assist customers
• Translate internal processes into clear information
• Maintain confidentiality in line with HIPAA standards
• Foster a positive, team-oriented environment

Requirements:

• High school diploma or equivalent
• 1-2 years of customer service experience, preferably in benefits administration, healthcare, or insurance
• Strong understanding of consumer-directed benefits (FSA, HRA, HSA, DCA) preferred
• Effective written and verbal communication skills
• Experience with benefit administration platforms such as Alegeus (Wealthcare) or Eldorado preferred
• Familiarity with CSIpack preferred (training provided)
• Experience with CRM or ticketing platforms like Zendesk
• Proficiency in Microsoft Office and Adobe Reader
• Ability to educate members on self-service options and manage multiple priorities with accuracy
• Strong attention to detail, organizational skills, and ability to multitask in a remote environment

Pay Range and Compensation Package:

• $35,000—$40,000 USD annual salary
• Certain roles may be eligible for bonuses, merit increases, and sales commissions based on applicable plans

Benefits & Perks:

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.