Contract UX Designer (remote)

Job Description Redwood Credit Union is seeking a UX Designer, who will deliver high-quality, user-centered digital experiences that are intuitive, accessible, and aligned with Redwood Credit Union’s brand and business goals. Serve as the subject matter expert responsible for the planning, governance and continuous improvement of RCU’s digital user experience across internal and external platforms. Independently evaluate, define and govern the evolution of end-to-end experiences across RCU’s digital platforms, translating user needs, business requirements, regulatory considerations and technical constraints into strategic and scalable solutions that support enterprise objectives.

This role is accountable for exercising independent judgement on matters of significance to drive measurable improvements in usability, engagement, and overall quality of assigned digital experiences and journeys. Success in this role is demonstrated by measurable improvements to business outcomes, clearer user journeys, reduced experience friction, improved usability outcomes, and designs and standards that are adopted across the organization and inform leadership and cross-functional decision-making.

Drive And Elevate RCU’s Digital Experiences

• Own the design and execution of end-to-end digital experiences across key user journeys, improving clarity, usability, accessibility, and satisfaction as reflected in user feedback, task success, and usability findings.
• Analyze business needs and performance data to identify, prioritize, and validate opportunities to reduce friction and increase engagement, trust, and task success across key digital journeys, as demonstrated through research findings, analytics, A/B test results, behavioral data, and user feedback.
• Define, document and govern design patterns, interaction models, and interface standards that measurably improve consistency, accessibility, and brand alignment that enable scalable UX and component system (CS) adoption by design and development teams.
• Contribute to and influence the long-term vision and roadmap for user-centered digital products and platforms, providing feedback and expertise.
• Partner closely with product, engineering, marketing, compliance, and communications teams to advise on experience strategy, align requirements, and delivery so designs move efficiently from concept to implementation without rework or misalignment.

User Experience & Interface Design

• Design responsive, accessible, and easy-to-use experiences grounded in UX best practices, research insights, analytics, and user feedback, applying professional judgement to resolve experience challenges.
• Apply information architecture principles to improve findability, comprehension, and task completion across digital platforms, making recommendations that influence how information is structured.
• Iteratively refine designs based on data, usability findings, stakeholder input, business priorities, and regulatory considerations to improve effectiveness, compliance, and user confidence in the experience.
• Present recommendations by clearly communicating design rationale and research findings to gain alignment and buy-in from stakeholders and accelerate informed decision-making.
• Create and optimize visual assets that enhance usability while maintaining RCU’s brand voice, accessibility standards, and visual consistency, in support of broader experience strategy and standards.

Platform Design, Integration & Evolution

• Maintain a working understanding of RCU’s digital platforms to evaluate and recommend experience solutions aligned with system capabilities, constraints, and scalability needs to support sustainable, maintainable experiences.
• Recommend and lead platform enhancements, upgrades, and configuration changes in partnership with IT and vendors that improve usability, reduce friction, or increase consistency across platforms.
• Oversee and manage the design integration of third-party products to ensure a cohesive, intuitive experience across platforms.
• Monitor emerging UX, accessibility, and technology trends and apply professional discretion to recommend innovations when they demonstrably improve usability, accessibility, or maintainability of RCU’s platforms.
• Collaborate with third-party vendors to advise on requirements, resolve experience issues, deliver UX enhancements, and support the strategic platform evolution.
• Lead or contribute to special projects th…