Assistant Service Manager

West London Children’s Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Assistant Service Manager post is responsible for supporting these directorates to deliver high-quality and efficient surgical care at our West Middlesex H ospital campus .

This role will work in partnership with the rest of the WLCH operational team, and specifically the Service Manager, to deliver an effective service in Paediatric Outpatient and ensure high quality patient care and experience .

The Assistant Service Manager will;

Be intensely patient focused, ensuring that patient quality and care is at the forefront of their decision making

Be responsible for the delivery of high quality and efficient patient services in Paediatric theatres

Be accountable for the operational performance of services that sit within their remit, including but not limited to RTT performance and theatre utilisation

Support the Service Manager, Deputy General Manager and the Service Directors with the operational management of the services

Our Trust is one of England’s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.

Some roles may require weekend shifts at multiple sites.

The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.

For a detailed description of all duties, please refer to the attached job description.