Customer Service Representative - Remote Opportunity

About the Company

Collomix is a family-owned German manufacturer and a leading provider of professional mixing solutions for the construction, tiling, flooring, and coatings industries. The company is known for its German-engineered tools, reliable equipment, and focus on helping contractors achieve high-quality material preparation.

Since 2013, Collomix has expanded its presence in the United States through distributors and sales agencies, strengthening its reach across North America. With warehouses in the US and Canada and distribution throughout Mexico and Latin America, the company operates in an international environment with continued growth ambitions.

About the Role

Collomix is seeking a customer service professional to support its customers and coordinate order-related activities across sales, warehouse, accounting, and operations teams. This full-time, remote position is responsible for managing customer inquiries, processing orders and returns, maintaining accurate account information, and ensuring customers receive timely updates and effective solutions.

You will also work with QuickBooks, EDI systems, and other company platforms to manage transactions, invoices, payments, and customer records. The role involves regular coordination with Collomix headquarters in Germany and North American distribution partners to support a smooth process from order placement through delivery.

This opportunity is well suited to someone who enjoys customer interaction, stays organized while managing multiple priorities, and takes ownership of resolving issues. The company is growing its US business and offers an environment where employees can contribute ideas, learn across business functions, and take on additional responsibilities over time.

Key Responsibilities

• Serve as a primary point of contact for customers through phone, email, and other communication channels.
• Manage customer inquiries from initial contact through resolution, coordinating with internal teams to address issues.
• Process customer orders, returns, credits, exchanges, and account updates accurately and efficiently.
• Maintain up-to-date customer and order information in QuickBooks, EDI systems, and other company platforms.
• Monitor and process EDI transactions, investigate discrepancies, and help maintain a smooth order flow.
• Prepare invoices, assist with payment processing, and respond to account-related questions.
• Maintain accurate customer records and supporting documentation.
• Provide timely, clear information about products, pricing, shipments, and order status.
• Coordinate with sales, warehouse, accounting, and operations teams to ensure consistent customer service.
• Work with headquarters in Germany and North American distributors to support communication and order fulfillment.
• Identify opportunities to improve customer service processes and contribute practical ideas for operational improvements.

Required Qualifications

• Strong communication skills and confidence interacting with customers by phone, email, and virtual meetings.
• Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and Teams.
• Working knowledge of QuickBooks, including customer account management, invoicing, and payment processing.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• A proactive, team-oriented approach and a commitment to providing excellent customer service.
• Ability to work independently while coordinating effectively with internal teams and external partners.

Preferred Qualifications

• Previous customer service experience in an office, manufacturing, distribution, or similar environment.
• Experience with EDI systems and electronic order processing.
• Familiarity with CRM or ERP platforms.

Location and Work Arrangement

• Remote position within the United States.
• Candidates based in Wisconsin are preferred.
• Full-time employment preferred.
• Exempt position.
• Applicants must be legally authorized to work in the United States. Visa sponsorship is not available.

Benefits and Growth Opportunities

• Opportunity to work in an international environment with a family-owned German manufacturer.
• Potential for career advancement as the company continues to grow its US business.
• Exposure to multiple business functions and opportunities to develop new skills.
• An entrepreneurial work environment where employees can contribute ideas,…