Part Time Remote Administrative Assistant (Intake and Operations)

*Candidates must be located in the United States.*

VMHA provides comprehensive virtual mental health evaluations to help veterans increase their quality of life. Our experienced psychologists create a safe space for veterans to share their challenges while providing Independent Medical Opinions (IMOs) to capture evidence needed by the Veterans Benefits Administration.

Job Summary:

We are looking for an administrative assistant who is passionate about supporting the mental health of our veteran community. You will serve as the front desk of our virtual mental health assessment practice, managing intake and operational tasks that ensure the business runs smoothly.

Responsibilities:

• Answer our main office line and answer questions or take messages as needed
• Pre-screen veterans interested in our services
• Follow up with veterans interested in our services to schedule consultations or answer questions after consultations
• Assist veterans with submitting payments online, as needed
• Manage client conversions in the CRM
• Proactively manage client scheduling to ensure clients are moving through the process smoothly
• Monitor the assessment schedule, and make sure documents are received on time
• Manage client communication
• Introduce clients to our process and proactively help them submit their documents and forms so they can be ready for their assessment.
• Conduct technical calls with clients to ensure their microphone and video camera are set up correctly in advance of their Zoom session.
• Guide clients on how to download their medical records in advance of their assessment
• Provide additional administrative support as required

The person who will be successful in this role has a proactive mindset, has strong attention to detail, is able to keep track of multiple tasks, has a track record of success in meeting deadlines, is highly organized, and is comfortable with technology and learning new systems. This person also has compassion for veterans and those with mental health challenges and can communicate both confidently and empathetically.

This is a part-time, remote contract role. Time requirement is 20 hours per week.

Preference will be given to veterans or individuals connected to the veteran community.

Qualifications

• Strong administrative assistance skills
• Excellent phone etiquette
• Strong communication skills, both written and verbal
• Experience in customer service
• Clerical skills, such as organizing and filing documents
• Experience working in a virtual or remote environment
• Ability to multitask and prioritize tasks effectively
• Experience using a CRM
• Experience using Zoom
• Experience with meeting scheduling software
• Understanding of the VA benefits process (preferred but not required)

Job Types: Part-time, Contract

Pay: $30.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule

Application Question(s):

• Why are you interested in this role?
• What CRMs or EMRs have you used?

Experience:

• administrative: 1 year (Required)
• customer service: 1 year (Required)

Work Location: Remote