CRM Salesforce Developer

Location: This is a remote role, offering the flexibility to work virtually from anywhere within the UK.

Contract Type: Permanent

The Opportunity

The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural alignment, data governance, platform security and operational excellence.

Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation.

The role is responsible for developing and maintaining scalable Salesforce solutions, integrating enterprise platforms through APIs and event-driven architectures, supporting Salesforce Data Cloud initiatives, and ensuring the reliability, performance and continuous evolution of the CRM ecosystem in line with business and technology strategies.

What You Will Be Doing

• Design, develop, and maintain CRM solutions using Salesforce Sales Cloud, Service Cloud, Revenue Cloud, and Salesforce Data Cloud.
• Configure and customise Salesforce using Apex, Lightning Web Components (LWC), Flows, Validation Rules, Process Automation, and Custom Metadata.
• Develop scalable integrations between Salesforce and other platforms but not limited to, Informatica, ERP systems, MDM platforms, external applications, and third-party APIs using REST, SOAP, Platform Events, and middleware technologies.
• Support Informatica Customer 360 and master data management initiatives.
• Develop reports, dashboards, KPIs, and analytical solutions.
• Integrate CRM with ERP, marketing automation, eCommerce, customer support, and data platforms.
• Integrate Salesforce with external systems using REST/SOAP APIs.
• Develop custom reports and dashboards.
• Perform unit testing, deployment, and support.
• Work closely with business analysts and Salesforce administrators.
• Ensure security and compliance using Salesforce best practices.
• Monitor, troubleshoot and tune the platform in production, ensuring data quality, performance, and reliability.
• Create technical documentation and support deployment activities.
• Apply modern engineering practices, including version control, automated build/test/deploy pipelines, quality gates and controlled promotion of assets across environments.
• Collaborate closely with Principal Software Engineers, Solution Architects, Product Owners and business SMEs, to make key design decisions and ensure solutions are scalable, resilient and globally consistent.

What You’ll Bring

Essential Skills & Experience

• Salesforce Developer Certification (PD2).
• Proven experience designing, developing and supporting Salesforce CRM solutions across Sales Cloud, Service Cloud, Experience Cloud and Data Cloud.
• Strong Salesforce development experience including Apex, Lightning Web Components (LWC), Flows, SOQL/SOSL and platform automation.
• Experience delivering Data Cloud, Customer Data Platform (CDP) and Master Data Management (MDM) solutions, including Customer 360 use cases.
• Strong experience integrating Salesforce with enterprise systems using APIs, event-driven architectures and data integration technologies.
• Good understanding of SQL, data modelling, data warehousing and ETL/ELT concepts.
• Proficiency in JavaScript, Apex, Java or Python.
• Strong understanding of Salesforce security, governance, data privacy and GDPR.
• Experience with CI/CD, source control, automated testing and release management using tools such as GitHub, GitLab or Copado.
• Knowledge of Agile, Scrum and DevOps delivery methodologies.
• Strong analytical, problem-solving, communication and stakeholder management skills.

Desirable Skills

• Experience with Informatica, Snowflake, Data 360, Treasure Data/Treasure AI or similar enterprise data platforms.
• Experience with event-driven and streaming integration architectures.
• Degree in Computer Science, Engineering or a related discipline.
• Understanding of RS Group’s business and industry.

We Are RS

At RS, we are making amazing happen for…