Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron Resiliency Solutions is an innovative business unit within Itron focused on solving mission critical problems for utilities through software and AI. Resiliency Solutions offers unique, market leading solutions for front-line worker safety, storm response, excavation damage prevention, construction management, and many more. These software and AI solutions solve end-to-end challenges for the utilities that power our society and are used by the largest and most complex organizations in the world such as National Grid, Southern Company, and Exelon.

Itron Resiliency Solutions is a global, diverse team of builders and innovators who tackle previously impossible challenges for our customers. If you have a desire to challenge yourself, solve impactful problems, and work with a passionate and talented team, this is the place.

Position Summary

The Emergency Preparedness & Response (EP&R) team develops systems that support critical operations during times of greatest need. When severe weather and storm events impact communities and infrastructure across the United States, our platform helps customers rapidly procure, mobilize, and manage the workforce required for response and recovery efforts.

We are seeking a Principal Engineer who combines deep technical expertise with a strong customer-centric mindset. This individual will help shape the technical direction of the EP&R platform, working closely with engineering, product, operations, and business teams to deliver resilient, scalable, and impactful solutions. The ideal candidate enjoys solving complex challenges, balancing technical and business trade-offs, mentoring others, and helping teams achieve meaningful outcomes.

Duties & Responsibilities

• Own and evolve the technical vision and architecture of EP&R systems, ensuring solutions are highly available, resilient, scalable, and operationally effective during peak-demand emergency events.
• Partner with customers, stakeholders, and cross-functional teams to understand challenges and identify opportunities that deliver meaningful business and customer value.
• Lead the design, development, review, and support of software solutions across the technology stack, with a strong focus on backend systems and platform reliability.
• Break down complex and ambiguous challenges into achievable, well-defined deliverables that enable teams to execute effectively.
• Mentor, coach, and support engineers at various career stages while fostering a collaborative, inclusive, and high-performing engineering culture.
• Promote accountability for engineering excellence by considering availability, reliability, scalability, latency, cost efficiency, security, and maintainability throughout the software development lifecycle.
• Define, measure, and use meaningful metrics to evaluate system health, customer impact, and operational effectiveness.
• Collaborate closely with product, operations, and business stakeholders to align technology investments with customer and organizational priorities.
• Anticipate risks and potential failure scenarios, designing systems and operational processes that support business continuity during critical events.
• Champion innovative practices and AI-enabled tools that help improve productivity, quality, collaboration, and engineering effectiveness.
• Contribute to a culture that values continuous learning, agility, authenticity, innovation, and customer success.

Required Skills & Experience

• 6-8 years of professional software engineering experience, including experience providing technical leadership and mentoring engineers.
• Strong proficiency in modern programming languages such as Python, Java, or JavaScript, with backend-focused full-stack development experience.
• Demonstrated success designing, building, and operating highly available, scalable, and maintainable production systems.
• Strong understanding of system architecture and non-functional requirements, including availability, scalability, reliability, security, performance, cost optimization, and maintainability.
• Experience using data, metrics, and analytical thinking to guide technical and business decisions.
• Excellent problem-solving, critical…