Customer Service Assistant

About 4EverBricks

4EverBricks operates in the collectable construction space, connecting enthusiasts with the pieces and sets they need to build their worlds. You will join a growing remote team dedicated to supporting customers across the United States as they navigate orders, inquiries, and collections.

What you will do

• Respond to customer inquiries via email and chat regarding orders, shipping, and product availability.
• Resolve account issues and process replacements or refunds efficiently.
• Maintain accurate records of customer interactions in the support platform.
• Collaborate with fulfillment teams to track down missing shipments and resolve delivery disputes.

What we are looking for

• Experience in a customer-facing support role, preferably within e-commerce or retail.
• Clear written and verbal communication skills in English.
• Familiarity with standard helpdesk software and ticketing systems.
• Ability to manage a high volume of requests while maintaining attention to detail.

Candidates who match most of these requirements are encouraged to apply.

Compensation and benefits

The salary for this role is USD 2,800–3,800 per month.

Life & disability insurance.

Sabbatical.

Your first months at 4EverBricks

You will have taken on the daily support queue, resolving customer inquiries and shipping questions independently. You will have learned our internal inventory and order management systems while shipping resolutions for hundreds of customer interactions.