Call Center Customer Service Representative

Join our dynamic team as a Call Center Customer Service Representative and become the friendly voice that connects with customers every day!

Our inbound call center serves a variety of industries, including medical, legal, real estate, hospitality, HVAC, and plumbing, just to name a few.

This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ satisfaction and loyalty. If you thrive on helping others, enjoy engaging conversations, and are eager to grow your career in customer service, this is the perfect role for you!

Duties

• Handle inbound calls with professionalism, enthusiasm, and efficiency to address customer needs and inquiries
• Follow communication “script”, guidelines and policies
• Provide accurate information about products, services, and account details while maintaining excellent phone etiquette
• Assist with dispatching medical orders during downtime and when assigned
• Enter data accurately into our systems, including customer details, transaction records, and service requests
• Support client services by following up on unresolved issues and ensuring timely resolution

Skills

• Strong communication skills in English; bilingual proficiency enhances your ability to connect with more clients
• Proven experience in call center environments or customer support roles with a focus on client services
• Excellent data entry skills with attention to detail and accuracy in typing
• Strong written communication skills - ability to use proper grammar and punctuation
• Good analysis skills to assess customer needs quickly and provide appropriate solutions
• Strong phone etiquette, active listening skills, and the ability to communicate clearly under pressure

AVAILABLE SHIFTS - Full-Time 7am-3pm, 10am-6pm/11am-7pm & 3pm-11pm

• Training classes are scheduled Mon-Fri 9a-5p and lasts about three to four weeks
• Alternating weekends required - OFF every other Sat/Sun
• Available to work holidays required (double pay)

BASE PAY - Starting at $14.00/hr + shift differentials

• Shift Differential - extra $0.50/hr from 5p-11p & $1.00/hr. from 11p-7p
• Weekends - extra $0.50/hr plus any shift differential pay
• Extra pay incentive for additional weekend coverage
• Bilingual (Spanish) - additional $1.00/hr
• A quiet, private and HIPAA compliant workspace is required along with high speed ethernet connection.

If you feel you would be a good fit for our team, please visit the following link to complete an application - https://portal.answerexcellence.com/applicant

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 37.0 – 39.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• This is a remote opportunity available to candidates residing in South Carolina. What city in South Carolina do you currently live in?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote