Account Manager - Affiliate, Financial Services

Job Description

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that

empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more

than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-

commerce, digital marketing, advertising, communications and entertainment. We create products and services

that provide exceptional value by aligning members and the businesses that want to engage them in a shared

community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and

retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client

strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and

marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an

award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right

conditions to reach new customers and sustain long-lasting loyalty.

Client management

Managing a full portfolio of affiliate financial clients
Establish and maintain regular and appropriate communication with the key contact(s) for the client
through meetings, emails, calls and support tickets
Ramp up new clients quickly and efficiently - meet requirements and set clear expectations
Ensure that clients are managed profitably - give strategic advice to support their growth plans
Grow revenue from existing client relationships - understand client needs/requirements in order to
contact with appropriate product/services information
Retain existing clients and manage dispute resolution
Work with dedicated Manager/ Senior Manager to manage overall client experience
Perform delivery of client strategy in regular Account Review face-to-face presentations
Learning, understanding and advising clients on how to use our technology

Administrative

Regularly review contracts to understand contracts and billing mechanisms
Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed
Maintain documentation of client performance and activities in internal systems

Collaboration

Work closely with publisher services to identify partnership opportunities to grow our business
Working closely with Analytics’ team to help interpret data and build more effective strategies
Developing, maintaining, and extending relationships internally and externally

Key Requirements Technical / functional expertise

2+ years of digital marketing experience including client service (agency, client or consulting)
Experience in financial affiliate marketing highly preferred
BA degree in a Marketing field preferred
Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
Experience in strong client relationships, reinforced by building trust, advising and upselling
Good project management skills
Web literate (tracking analytics and methods)

Personal effectiveness

Communication skills

Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
Excellent written and verbal communication
Confident interpersonal skills

Results focus

Detail-oriented
Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targets
A real team player that is able to integrate and work closely with an enthusiastic team

Understanding of the business

Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united acros…