ServiceNow CMDB Lead Developer

Job Title: ServiceNow CMDB Lead DeveloperJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:
CACI is seeking a ServiceNow CMDB Lead Developer to support the Enterprise Information Technology as a Service (EITaaS) program for the Department of the Air Force. The Lead Developer will provide technical leadership for the development, integration, configuration, and sustainment of the enterprise ServiceNow Configuration Management Database (CMDB) and associated IT Operations Management capabilities. This role will lead technical development activities supporting ServiceNow Discovery, Service Mapping, enterprise data integrations, CMDB data quality, Configuration Item relationships, and other capabilities required to maintain an accurate and reliable enterprise CMDB. The Lead Developer will work closely with architects, business analysts, platform teams, Government stakeholders, and other developers to translate requirements and technical designs into scalable ServiceNow solutions that support enterprise operations and mission requirements.

Responsibilities:
In this role, you will serve as the Lead ServiceNow Developer supporting the EITaaS enterprise CMDB capability. You will provide technical leadership for the design, development, configuration, integration, testing, troubleshooting, deployment, and sustainment of ServiceNow CMDB and ITOM capabilities.

You will work closely with the CMDB Solution Owner, ServiceNow architects, Government stakeholders, business analysts, platform teams, and other technical teams to implement solutions supporting enterprise Discovery, Configuration Item population and reconciliation, Service Mapping, data integrations, CMDB health, and data quality.

The Lead Developer will provide hands-on technical leadership for ServiceNow Discovery and related enterprise integrations, including troubleshooting complex Discovery, credential, MID Server, data source, identification and reconciliation, scripting, and integration issues. The role will provide development guidance to other team members and ensure technical solutions align with approved architecture, ServiceNow best practices, security requirements, and program objectives.

• Lead ServiceNow development activities supporting the enterprise CMDB and ITOM capabilities.

• Design, develop, configure, test, deploy, troubleshoot, and maintain ServiceNow CMDB and ITOM solutions.

• Provide technical leadership for ServiceNow Discovery, Service Mapping, MID Server, and related integration capabilities.

• Develop and maintain integrations between ServiceNow and authoritative enterprise data sources.

• Support Configuration Item identification, reconciliation, relationships, normalization, and CMDB data quality.

• Troubleshoot complex ServiceNow Discovery, CMDB, integration, scripting, and platform issues.

• Translate approved business requirements, technical requirements, and architectural designs into technical solutions and development tasks.

• Provide technical direction, development guidance, code review, and mentoring to other ServiceNow developers.

• Collaborate with architects, business analysts, platform teams, Government stakeholders, and technical subject matter experts to develop and implement enterprise solutions.

• Develop and maintain Business Rules, Script Includes, Scheduled Jobs, APIs, workflows, and other ServiceNow platform components.

• Develop and support REST, SOAP, and other ServiceNow integration technologies.

• Support ServiceNow Identification and Reconciliation Engine processes and Configuration Item lifecycle management..

• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

• Strong communication, Strong presentation and writing skills

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

• Understands technical and functional design requirements related to ServiceNow.

• Support technical documentation and contract deliverables associated with the CMDB and ServiceNow solution

• Build custom dashboards based on custom application data models and external data sources

• Customize and configure workflows and define notifications as part of custom workflows in appl…