Salesforce Sales Cloud Administrator / Developer

Job Title: Salesforce Sales Cloud Administrator / Developer

Location: Maple Grove, Minnesota Hybrid

Duration: Contract

The role now

• 5+ years of Salesforce admin work, Sales Cloud specifically
• About 70% admin and config, 30% development (Apex, triggers, LWC)
• ServiceMax experience not required, but the candidate needs to be willing and able to learn it
• Hands-on individual contributor, not someone aiming for architect or team lead

Required qualifications:

• 5–8 years of hands-on Salesforce experience, with strong Sales Cloud administration, configuration, automation, and development skills, including Apex, Triggers, LWC, SOQL, Flows, security, and integrations.
• Demonstrated ability to independently diagnose, troubleshoot, perform root cause analysis, and resolve complex Salesforce platform and application issues with minimal supervision.
• Take full ownership of incidents, service requests, and technical issues from initial triage through resolution and closure, demonstrating urgency, reliability, and accountability.
• Ensure timely incident acknowledgment, prioritization, investigation, escalation, and resolution within established SLAs, minimizing business disruption.
• Proactively communicate incident status, risks, blockers, and resolution timelines. Collaborate eƯectively with cross-functional product, engineering, integration, and business teams for extended troubleshooting and issue resolution.
• Demonstrate a strong willingness and commitment to acquire ServiceMax expertise through formal PTC training, relevant certifications, knowledge transfer, and handson learning.
• Provide hands-on support during hypercare, stabilization, and transition into longterm production operations, including incident management, configuration maintenance, and continuous improvement.
• Independently execute Salesforce configuration changes, troubleshoot customizations, and deliver targeted development fixes and enhancements to maintain platform stability.
• Operate independently in a fast-paced environment, proactively identify and address issues, take initiative, and rapidly develop proficiency in new platforms and business processes.
• Maintain accurate incident documentation, root cause findings, resolution details, and knowledge articles to enable eƯective knowledge transfer and sustainable support operations.
• Ability to support US business hours within a team-based coverage model spanning
• 6:00 AM–6:00 PM Central Time.

Preferred qualifications:

• Hands-on experience with Salesforce Field Service (FSL), including work orders, scheduling, dispatching, and mobile field service capabilities.
• Prior experience in L2/L3 application production support, platform operations, or application sustainment teams.
• Familiarity with ServiceMax Core, ServiceMax Go, or related field service capabilities.
• Certifications
• Required
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer