Product Enablement & Engagement Manager

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are seeking a creative, collaborative Product Enablement & Engagement Manager to strengthen connection, learning, and engagement across the Product Management organization.

This role has two core areas of focus. First, they will own and evolve the internal engagement strategy for Product Management, creating programs and experiences that strengthen connection, participation, knowledge sharing, and community. Second, they will help execute the broader Product Management training and enablement strategy established by team leadership and the Senior Manager, Product Enablement.

This is a hands-on role for someone who combines strong communication and content-creation skills with curiosity, organization, and initiative. The successful candidate will have meaningful ownership of internal engagement while building deeper expertise in enablement and adult learning through close partnership and mentorship with a senior enablement practitioner.

Key Responsibilities Internal Engagement Strategy & Communications

• Own and evolve the internal engagement strategy for the Product Management organization, with a focus on strengthening connection, participation, knowledge sharing, and community.
• Develop an annual engagement calendar and programs aligned to organizational priorities, key moments, and employee needs.
• Create engaging communications and content across channels and formats, including presentations, written communications, videos, campaigns, events, and interactive experiences.
• Partner with Product Management leaders and cross-functional stakeholders to identify engagement opportunities and translate them into actionable programs and communications.
• Experiment with new formats and approaches to increase participation and make internal communications more relevant, accessible, and compelling.
• Gather feedback and engagement data to measure effectiveness, identify trends, and continuously refine the strategy.
• Partner with the broader Communications team to ensure engagement messaging is clear, consistent, and aligned with Product Management priorities.

Enablement Content Development & Program Execution

• Partner with the Senior Manager, Product Enablement to execute the broader Product Management training and enablement strategy.
• Create learning and enablement content in a variety of formats, including presentations, facilitator guides, playbooks, job aids, reference materials, videos, and on-demand learning.
• Work with subject-matter experts to gather information, validate content, and translate complex product, process, and business concepts into practical learning experiences.
• Apply established adult-learning and instructional design practices under the guidance of the Senior Manager, Product Enablement.
• Support program delivery by coordinating content readiness, participant communications, learning materials, timelines, and follow-up activities; assist with facilitation when appropriate.
• Refresh and maintain enablement materials as tools, products, processes, and organizational priorities evolve.

Cross-Functional Collaboration & Continuous Improvement

• Build strong working relationships with Product Managers, Product leaders, subject-matter experts, Communications, Technical Writing, and other cross-functional partners.
• Participate in planning and working sessions to understand upcoming priorities and identify engagement or enablement opportunities.
• Gather learner and stakeholder feedback and track agreed-upon participation, satisfaction, and engagement measures to improve future programs and content.
• Proactively identify opportunities to improve the employee and learner experience, content quality, or program execution within the scope of the role.

Qualifications

• Experience in enablement, learning and development, instructional design, internal communications, employe…