Product Manager- Digital CX

Product Manager Job Snapshot

• Location: Acton, MA Hybrid or Remote
• Pay: $86 - $86/hour
• Employment Type: Contract
• Work Type: Full-time
• Experience Level: Senior Level
• Duration: 1 year

Opportunity Summary Shape the roadmap for digital customer experience products at a leading medical device company serving people with diabetes. You will guide an Agile, cross-functional team through the full product lifecycle and turn business goals into high-impact product initiatives . This 1-year contract is hybrid for candidates near Acton, MA or San Diego, CA, and 100% remote for everyone else.

Responsibilities

• Define and communicate the vision and integrated roadmap for digital customer experience products
• Prioritize the backlog and write features with acceptance criteria, dependencies, risks, and success metrics
• Partner with technical architects, product marketing, and stakeholders on release planning and scope tradeoffs
• Build business cases and join usability studies to bring the voice of the customer to the team
• Serve as the first escalation point for Product Owners on feature refinement and in-sprint decisions

Qualifications Required

• Bachelor’s degree and 5+ years of relevant work experience
• 5+ years of Agile experience in Product Owner or Product Manager roles
• Experience leading end-to-end product management for digital products

Preferred

• Familiarity with Scaled Agile Framework (SAFe)
• Experience in the medical device industry or with diabetes
• Familiarity with web and CRM platforms, and digital customer experience experience

Why Join Us

• Hybrid or 100% remote flexibility, depending on your location
• Own the roadmap for digital products used by people with diabetes
• Lead without authority across a cross-functional Agile team
• 1-year contract with a global medical device leader

Benefits: Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge’s temporary employees. Due to the varying length(s) of temporary assignments, Eastridge Workforce Solutions’ Temporary Staff are not eligible for paid time off, unless required by applicable state law in which the position is based. However, from time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Disclaimer: The compensation and benefits information in this posting represents Eastridge’s good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Equal Opportunity Employer: Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks: Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who …