Assistant Care Coordinator

This is a hybrid role based in Westlake Village, California, and candidates must be able to work on-site as required.

• Collaborate closely with the Care Services Manager Monday through Friday, from 9 AM to 1 PM, with the potential for expanded hours as the role grows.
• Serve as the first point of contact for prospective clients via phone, email, and text, providing exceptional customer service and a welcoming experience.
• Coordinate the new client onboarding process with Care Services Manager, including client-clinician matching, insurance coordination with the billing team, client portal setup, and intake documentation.
• Maintain accurate client records and create client profiles in Simple Practice.
• Communicate with clients, clinicians, and internal team members to ensure a seamless onboarding experience, including client transfers, cancellations, reschedules, and clinician transitions.
• Collaborate with the leadership team to support client care, workflow efficiency, and administrative initiatives.

Preferred Qualifications:

• Friendly, personable, and passionate about helping others.
• Excellent communication, organizational, and customer service skills.
• Experience with SimplePractice, Podium, and Webflow is a plus.
• Experience in insurance verification is a plus.
• Experience in a mental health or healthcare setting preferred.

Pay: $20.00 per hour

Flexible work from home options available.