Virtual Assistant – Customer Service & Social Media Support

We are seeking a proactive, organized, and customer-focused Virtual Assistant – Customer Service & Social Media Support to support a premium automotive service business.

The ideal candidate has strong communication skills, experience handling customer inquiries and appointment bookings, and the ability to manage social media engagement and basic video editing.

This role requires someone who is responsive, detail-oriented, comfortable working in a fast-paced environment, and committed to delivering an excellent customer experience.

Key Responsibilities

Customer Service & Appointment Scheduling

• Respond promptly to customer inquiries through SMS, Instagram, Facebook, and website messages.
• Qualify leads and assist customers with appointment bookings.
• Follow up on missed inquiries, pending quotes, and potential customers.
• Maintain accurate customer information and updates in the CRM.
• Provide professional, friendly, and timely customer support.

Social Media Management

• Monitor and respond to social media comments and direct messages.
• Engage with followers while maintaining a professional and premium brand image.
• Assist with daily social media engagement and account management.

Content Editing & Scheduling

• Edit short-form videos using CapCut, including captions, hooks, and transitions.
• Schedule social media content using Buffer.
• Assist with publishing 1–2 posts daily or as assigned.
• Organize digital content and media assets using Google Drive.

Administrative Support

• Maintain organized CRM records and customer communication logs.
• Monitor daily inquiries, appointments, and follow-up activities.
• Provide daily progress updates and end-of-shift reports.
• Coordinate with the team to ensure smooth daily operations.

Qualifications

• Previous experience in customer service, virtual assistance, or a related role.
• Excellent written and verbal English communication skills. (C2 Level)
• Experience handling customer inquiries, lead follow-ups, and appointment scheduling.
• Familiarity with GoHighLevel (GHL) or similar CRM platforms.
• Experience with social media management, particularly Facebook and Instagram.
• Basic video editing skills using CapCut or similar software.
• Familiarity with Buffer or other social media scheduling tools is an advantage.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage priorities independently.
• Reliable, proactive, and comfortable working during Pacific Time business hours.
• Willingness to learn new tools and follow established workflows.

Performance Expectations

The successful candidate should be able to:

• Respond to customer inquiries
• Maintain consistent and professional customer communication.
• Convert qualified inquiries into booked appointments.
• Ensure customer messages and follow-ups are properly addressed.
• Maintain organized CRM records and consistent social media activity.
• Meet assigned content editing and posting targets.

Pay: From Php30,000.00 per month

Application Question(s):

• What photo and video editing tools have you used in your previous roles?

Experience:

• Social media management: 1 year (Required)
• Customer support: 1 year (Required)

Work Location: Remote