PS Customer Service Representative - Remote

About Our Client:

The organization operates within the healthcare services industry, focusing on supporting physician billing processes for multiple clients. It addresses challenges in healthcare financial and clinical performance by assisting healthcare providers in managing billing and improving patient service experiences across numerous local regions nationwide.

About the Opportunity:

The PS CUSTOMER SERVICE REPRESENTATIVE role supports the Customer Service Call Center by managing physician billing inquiries. This position is critical to maintaining patient satisfaction and ensuring effective communication regarding billing issues. The representative serves as the primary contact for patients, helping resolve billing concerns while balancing the organization’s need to collect outstanding balances.

Responsibilities:

• Handle high call volumes while maintaining quality customer service and patient satisfaction
• Follow up on unresolved issues from patient or guarantor conversations
• Perform additional customer service duties as assigned
• Answer patient calls in line with call center metrics
• Ensure compliance with HIPAA guidelines
• Adhere to scheduled work hours and call center procedures
• Maintain professionalism and confidentiality

Requirements:

• High school diploma or equivalent
• Minimum one year experience in medical customer service preferred
• Previous call center experience preferred
• Proficiency in Microsoft Outlook, Excel, and Word
• Experience with medical billing systems required; familiarity with GE Centricity or EPIC is a plus

Pay Range and Compensation Package:

• Pay: $14.50 to $21.80 per hour, depending on location, qualifications, and experience
• Position may be eligible for a signing bonus for qualified new hires
• Holiday pay at time and a half for observed holidays

Benefits & Perks:

• Medical, dental, vision, disability, and life insurance
• Paid time off, including vacation and sick leave, accruing at approximately 1.84 hours per 40 hours worked
• 401(k) plan with up to 6% employer match
• Ten paid holidays per year
• Health savings accounts and flexible spending accounts
• Employee assistance and discount programs
• Voluntary benefits such as pet, legal, accident, critical illness, long-term care, elder and childcare, AD&D, auto, and home insurance
• Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act for applicable employees

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.