Product Analyst - Application Development

PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates. Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT’s work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT’s culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team, and why join?

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company’s success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

About The Role This analyst is embedded with a software development team, supporting a product area alongside a senior analyst or lead. You write the stories, help keep the board current, test what ships, and build toward owning a product area end to end.

World Wide Technology’s ATC Development team builds and supports the platforms our business runs on: public-facing web applications, internal business tools, mobile applications, and enterprise learning and lab environments. Our analysts sit between the business and the developers. They write the stories, help own the board, contribute to stakeholder conversations, test the releases, and answer for the outcome.

This is not a reporting or business process role. If your experience is analyzing operations, producing recurring reports, or documenting procedures, this is a different job than the one you have been doing. Analysts here may be aligned to one or more product areas and may shift focus as business needs evolve. As you build independent judgment, this role is the on-ramp to Senior (Product) Analyst — and from there to Lead Analyst, Solutions Architect, or Team Lead.

Responsibilities:

• Build trust with the stakeholder group, dev team, QA, and UX designers.
• Be the advocate for the customer.
• Turn requirements into well-defined stories with clear acceptance criteria and participate actively in grooming with your team.
• Know your board — what is in flight, what is next — and keep it current.
• Participate/lead stakeholder meetings and working sessions and take ownership of smaller sessions.
• Test features and releases, including production validation on release days. Expect roughly 10-15% of your week in testing.
• Pull product usage and metrics to support the decisions stakeholders are making.
• Triage and resolve ServiceNow tickets for your product areas with urgency and a customer service mindset.
• Maintain …