Customer Service Advisor (Fraud)

Customer Service Advisor (Fraud) – Join an Award Winning Outsourcer and Grow Your Career!

We’re looking for empathetic, proactive Customer Service Advisors to support customers via inbound calls as their first point of contact. You will play a vital role in investigating suspected fraud and scam cases, working on behalf of our established Banking client to deliver fair, timely, and high‑quality resolutions.

Start Date: Monday 23rd November 2026
Salary: From £26,227 per annum
Hourly Rate: £13.45 + 25p per hour site incentive for your first 12 weeks AND an hourly uplift of £1.34 for all hours worked between 8pm-11pm!
Performance Bonus: Up to £1.10 per hour
Location: Full time site based in our Glasgow City Centre Office during initial training/Gradbay/ route to competency (minimum 12 weeks).

Once you are signed off (Week 12) you can work from home!

What you’ll do:

• Investigate: Identify, raise, and resolve potential fraud or scam‑related cases.
• Support Customers: Be a professional and reassuring voice for customers during stressful situations.
• Take Ownership: Where errors occur, acknowledge them and work towards the right outcome.
• Communicate Clearly: Keep customers and stakeholders informed throughout the journey.
• Collaborate: Work closely with internal teams to ensure a seamless experience.
• Adapt & Improve: Learn from cases to help enhance processes and outcomes.

What We’re Looking For

• Previous Customer Service experience (contact centre or financial services background desirable)
• Strong communication and interpersonal skills
• Confident negotiation and problem‑solving abilities
• Able to work well independently and within a team
• Motivated, resilient, and goal‑driven
• Comfortable using computer systems
• Ability to work under pressure and meet deadlines

Working Hours

• 37.5 hours per week
• Monday–Sunday, shift rotation between 7am and 11pm (£1.34 hourly uplift for all shifts between the hours of 8pm & 11pm)
• Full attendance during your initial training period is required to ensure you receive all the support and knowledge needed to set you up for success in the role.

Your Benefits & Perks

• Comprehensive Training with experienced Trainers
• Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
• Health Cash Plan - helping you claim back the cost of everyday healthcare
• ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
• Colleague Recognition Scheme – Become a Huntswood Hero!
• Regular colleague engagement activities where you could earn additional incentive
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Free Fruit, Tea, Coffee & Hot Chocolate on site
• Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
• Discounted Premium City Centre Parking
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company

Why Join Huntswood?

At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.

Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.

Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.

Committed to Inclusivity

Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.

For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.

Job Types: Full-time, Permanent

Pay: From £26,227.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store dis…