Customer Service Representative

About The Company Sagility is a leading provider of healthcare business process management (BPM) services, combining industry-leading technology with transformation-driven solutions and extensive healthcare domain expertise. The company’s mission is to enhance the member and patient experience by offering comprehensive service solutions across clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global workforce of over 25,000 employees across five countries, Sagility is committed to delivering innovative and efficient healthcare solutions that help clients improve operational performance and member satisfaction.

About The Role We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our dynamic virtual call center team. In this role, you will serve as the primary point of contact for healthcare members, providing timely and effective assistance via inbound calls. Your goal will be to resolve inquiries, clarify concerns, and ensure a positive experience for each caller. This position offers an excellent opportunity for individuals looking to grow their careers within the healthcare industry while enjoying the flexibility of remote work.

Qualifications The ideal candidate will possess a high school diploma or equivalent and demonstrate at least one year of experience in a call center environment, preferably within healthcare. Strong communication skills, a positive attitude, and a commitment to excellence are essential. Proficiency in navigating computer applications and typing at least 25 WPM is required. Candidates must have reliable internet with a minimum speed of 10 Mbps upload and 25 Mbps download, a secure and private workspace, and flexible availability, including weekends. Previous healthcare experience is a plus but not mandatory.

Responsibilities

• Handle incoming calls promptly and professionally, providing exceptional customer service.
• Research and resolve customer inquiries effectively, ensuring clarity and accuracy.
• Document call details accurately in the system for future reference and quality assurance.
• Communicate empathetically and diplomatically, maintaining professionalism at all times.
• Meet daily team goals related to quality, productivity, and customer satisfaction.
• Participate actively in training sessions, including onboarding and ongoing development activities.
• Maintain compliance with company policies and procedures, including camera participation during training and as required in production.

Benefits

• Competitive hourly pay ranging from $14.00 to $15.00, with performance-based incentives.
• Paid training conducted in a cutting-edge virtual environment to prepare you for success.
• Comprehensive health coverage, including medical, dental, and vision plans, available after 90 days.
• Employee wellness and engagement programs aimed at supporting your overall health and well-being.
• Opportunities for career advancement, with 90% of our leaders having started as Customer Service Representatives.
• Daily Pay option allowing access to earned wages before traditional pay periods.
• Additional perks such as life insurance, short-term and long-term disability options, flexible spending accounts, and an employee assistance program.
• Retirement savings plan with employer contributions through the 401(k) plan.
• Paid Time Off (PTO) to support work-life balance.
• Tuition reimbursement to support your ongoing professional development.

Equal Opportunity

Sagility is an Equal Opportunity Employer committed to fostering an inclusive environment. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We value diversity and are dedicated to creating a workplace where everyone can thrive and contribute to our mission of delivering exceptional healthcare solutions.