Utility / Energy Customer Service Representative 30-35K + Bonus - Remote

Official job title - Account Manager – Property Management Division

Salary: £30k-35k DOE + Commission + Bonus

Location: Hybrid or Fully Remote

We’re partnering with a leading independent utilities consultancy that manages energy, water, waste and telecoms for some of the UK’s biggest brands tendering over £900m of utilities each year.

They’re now looking for an Account Manager to support the Head of Property Management across a 2,500‑site portfolio . This role is ideal for someone who enjoys client interaction, takes ownership and thrives in a fast‑moving, problem‑solving environment.

The Role

You’ll be the main point of contact for property management clients keeping utilities running smoothly, resolving issues quickly and spotting opportunities to add value. Expect a mix of client communication, admin, contract management, billing support and cross/upselling .

This is a hands‑on role where you’ll build relationships, manage accounts end‑to‑end and help clients meet their sustainability goals.

Key Responsibilities

Own Your Accounts

• Act as the primary contact for a portfolio of property management clients.
• Build trusted relationships through proactive, responsive communication.
• Take full ownership of client queries and drive them through to resolution.

Deliver Practical Utility Solutions

• Manage day‑to‑day utility services across client portfolios.
• Oversee meter registrations, change‑of‑tenancy processes and supply setups.
• Liaise with gas, electricity and water suppliers to resolve issues quickly.
• Analyse invoices against agreed contracts and support billing queries.

Keep Operations Running Smoothly

• Maintain accurate client data across CRM and internal systems.
• Support onboarding of new developments and property portfolios.
• Prepare documentation for tender processes and gather essential utility data.

Add Value & Drive Growth

• Identify opportunities to reduce costs or improve efficiency.
• Support contract renewals and introduce additional services where relevant.
• Provide clear, practical advice around sustainability goals and consumption.
• Spot opportunities to cross‑sell and upsell additional products.

What We’re Looking For

Essential

• Customer service or admin background.
• Understanding of utility invoices (energy/water).
• 6–12 months’ experience in the utilities industry.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Confident using Excel, Word and CRM systems.
• A proactive, solutions‑focused mindset.

Desirable

• Experience working with property managers, landlords or developers.
• Additional utilities or metering knowledge.

What You’ll Bring

• A practical, problem‑solving approach.
• Confidence dealing with clients and resolving issues.
• Pride in delivering a high‑quality service.
• Ability to work independently and as part of a team.
• A strong work ethic and desire to grow.

Why Join

You’ll be joining a respected consultancy with a strong reputation in the property sector and a track record of industry recognition:

Team

• Team of 4
• Collaborative culture with clear communication.
• A team that genuinely cares about doing things properly.

Development & Progression

• Full training and ongoing support.
• Clear progression pathways as the business continues to grow.

Benefits

• Competitive salary + commission + bonus.
• Minimum 22 days holiday plus your birthday off .
• Private healthcare after 1 year.
• Complimentary gym membership.
• Fun, professional working environment with regular social events.

If this sounds like the right next step, we’d love to hear from you.

Apply today and make a real impact.