Resource Manager

JOB ROLE: Resource Manager

SALARY: £45 - £50k per annum

TYPE: Permanent, Full Time

DEPARTMENT: Operations

REPORTS TO: Operations Director

LOCATION: 101 St. John Street, London, EC1M 4AS Hybrid

THE COMPANY

Bearded Kitten is a global creative experience agency with a portfolio of award-winning work. Our mission is clear: to fearlessly champion fun and create the unforgettable. Don’t be deceived by our quirky name – Bearded Kitten is the real deal. From large scale brand experiences to cultural launch events, from building immersive worlds to conferences and employee engagement initiatives - we cover it all.

It’s an exciting time to be a Kitten, in the past year the company has grown rapidly and we’ve worked with some of the world’s biggest brands. With an ever growing client base across the UK and beyond - this is an opportunity to join a fast paced, innovative team.

THE ROLE

As Resources Manager, you’ll sit within the operations department, shaping how teams and freelancers are utilised across all departments. You’ll work closely with Creative & Design, Client Services, Production, and Project Teams to translate upcoming projects into clear staffing requirements. You’ll need to be agile, responding quickly to short-notice demands, while also looking ahead to anticipate future needs and expand our freelancer pool. This role is critical to keeping teams supported, work delivered smoothly, and standards consistently high.

RESPONSIBILITIES;

RESOURCE PLANNING

• Own day-to-day resource planning for the Creative & Design department, while supporting resourcing across the wider business.
• Actively contribute to Creative Department planning meetings, gaining a comprehensive view of team schedules, capacity, and upcoming project demands to inform resource allocation.
• Regularly meet with the New Business Team to translate pitch and project scopes into clear staffing requirements.
• Conduct weekly check-ins with Project Leads to review live projects, ensure creative resources are allocated effectively, translate evolving project needs into clear staffing requirements, and identify any risks, updates, or required adjustments.
• Serve as the central point of contact between the Creative & Design team and other departments, ensuring clarity and alignment on deliverables and deadlines.
• Manage the resourcing software platform, keeping this up to date with Creative & Design team scheduling, and supporting across other departments.
• Allocate freelance resources across projects, balancing skills and availability.
• Respond quickly to short-notice resourcing needs, providing fast, practical solutions.
• Look ahead across the project pipeline to anticipate pressure points and plan for future demand.

REPORTING & INSIGHT

• Share allocated and forecast resource days with budget holders, supporting them to manage costs, while ensuring creative resourcing remains aligned with project budgets and profitability.
• Track and report on internal and freelance utilisation, providing clear insight to leadership teams.
• Identify patterns and trends in resourcing needs to inform future hiring or structural changes.

CONTRACTING

• Manage the end-to-end freelancer recruitment process, from identifying needs through to selection and booking.
• Arrange and coordinate freelancer interviews and informal introductions with internal teams where required.
• Draft, issue and manage freelancer agreements, ensuring documentation is accurate, compliant and stored correctly.
• Act as a point of contact for freelancer queries related to contracts, bookings and onboarding.
• Support with all Creative & Design freelancer invoices, communicating with Project Teams to ensure trackers are kept up to date.
• Support recruitment for permanent hires where needed.
• Assist in the management and optimisation of freelancer rates alongside the Operations Director.

ONBOARDING & OFFBOARDING

• Liaise with IT and Operations to support seamless onboarding of freelancers and short-term hires.
• Ensure accounts, system access (Slack, project tools, email, file-sharing platforms) are created in good time.
• Coordinate the sharing of onboarding materials, policies and ways-of-working documentation.
• Oversee freelancer offboarding, ensuring access is removed and processes are followed correctly.

TALENT POOL DEVELOPMENT

• Proactively source freelancers across all key disciplines across the business.
• Build, maintain and activ…