Lead I - Software Testing (QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

Role Description QA Engineer – ServiceNow (SIT, ATF Regression & UAT)

Role Summary

UST is seeking an experienced QA Engineer – ServiceNow to support one of the leading healthcare organizations in the United States. The ideal candidate will have 5–7 years of experience in software quality assurance and testing , with strong expertise in ServiceNow testing, SIT (System Integration Testing), ATF (Automated Test Framework) regression testing, migration validation, UAT support, defect management, deployment validation, and post-production hypercare activities .

The candidate will be responsible for ensuring end-to-end quality across ServiceNow implementations through comprehensive test planning, execution, automation, validation, and stakeholder coordination.

Key Responsibilities

• Develop and maintain test strategies, test plans, test scenarios, and test cases across project phases.
• Execute System Integration Testing (SIT) and ATF regression testing for ServiceNow applications and platform enhancements.
• Review, refine, and execute Codon-generated ATF scripts and SIT test cases to ensure quality and completeness.
• Validate data migration loads, reconciliation processes, and overall data integrity.
• Support User Acceptance Testing (UAT) by coordinating with business stakeholders, validating outcomes, and resolving issues.
• Manage defect lifecycle activities including logging, triage, prioritization, retesting, and closure.
• Perform deployment validation and support post-production hypercare activities.
• Collaborate closely with development, business, and platform teams to ensure successful release delivery.
• Prepare test execution reports, quality metrics, and status updates for stakeholders.

Required Qualifications

• 5–7 years of experience in QA, software testing, or quality engineering.
• Hands-on experience with SIT, regression testing, UAT, and defect management.
• Strong experience with ServiceNow Automated Test Framework (ATF).
• Expertise in test planning, test case design, test execution, and test reporting.
• Experience in data migration validation, reconciliation testing, and data quality assurance.
• Strong knowledge of defect tracking tools and root cause analysis.
• Experience supporting release validation, deployment testing, and hypercare activities.
• Excellent communication, analytical, and stakeholder management skills.

ServiceNow Technical Skills

• Hands-on experience with ServiceNow platform testing and validation.
• Knowledge of ITSM, CMDB, Discovery, Service Mapping, and Event Management.
• Working knowledge of JavaScript, Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Experience validating REST/SOAP integrations and end-to-end workflows.
• Understanding of ServiceNow data migration, scripting, cutover, and reconciliation processes.
• Familiarity with ServiceNow development and configuration concepts to support effective test design and troubleshooting.

Preferred Skills

• Experience testing large-scale ServiceNow implementations and platform upgrades.
• Knowledge of ITSM and ITOM processes.
• Experience working in Agile/Scrum delivery environments.
• ServiceNow certifications or testing certifications are a plus.
• Exposure to healthcare domain applications and compliance requirements is desirable.

Education

Bachelor’s degree in Computer Science, Information Technology, Business , or a related field, or an equivalent combination of education and professional experience.

Skills ServiceNow ATF | SIT Testing | Regression Testing | UAT | Defect Management | Test Planning | Data Migration Testing | CMDB | ITSM | Discovery | Service Mapping | JavaScript | REST/SOAP Integrations | Production Validation | Hypercare Support | Issue Analysis | Defect Tracking | Functional Testing | ITIL | Production Support