Remote Inbound Customer Service

Remote Customer Service Representative – $15.50/Hour

Company: Sistrunk Global LLC

Pay: $15.50 per production servicing hour

Location: Remote – Work From Home

Job Type: Independent Contractor (1099)

Available Hours: Daily, 8:00 AM – 11:00 PM Eastern Time

Openings: Multiple positions available

Schedule: Flexible servicing intervals, subject to client availability. Program hours are expected to expand to 24/7 operations.

Job Description

Sistrunk Global LLC is seeking dependable, motivated, and customer-focused individuals to join our growing remote customer service team!

We are recruiting independent contractors to provide inbound customer support for the Fiserv Direct Express financial services program through the Arise platform.

This opportunity is ideal for individuals who enjoy helping people, possess excellent communication skills, and are comfortable working independently from home.

Selected candidates will assist customers with prepaid debit card accounts, government benefit payments, transaction inquiries, and general financial account servicing.

Key Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with debit card activation, account balances, and transaction inquiries.
• Resolve concerns involving lost or stolen cards.
• Provide assistance with transaction disputes and account-related issues.
• Support customers receiving federal government benefits.
• Assist with payroll card inquiries, fund transfers, and payment solutions.
• Explain financial account policies and procedures.
• Protect confidential customer and financial information.
• Follow established compliance, security, and data protection requirements.
• Deliver patient, empathetic, and accurate customer service.

Qualifications

• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to multitask while maintaining accuracy.
• Professional, dependable, and self-motivated.
• Ability to work independently in a quiet home environment.
• Strong attention to detail and confidentiality.
• Ability to remain calm and professional when assisting customers with sensitive financial concerns.

Preferred Experience:

• Customer service or call center experience.
• Banking, financial services, or prepaid card support.
• Experience assisting elderly or financially vulnerable customers.
• Familiarity with government benefit programs.

Required Computer Equipment

Applicants must have access to equipment meeting program requirements:

• Intel Core i5 processor (6th generation or newer), 4 cores, 2.4 GHz or higher.
• Minimum 8 GB RAM.
• Dual computer monitors.
• Hardwired Ethernet internet connection.
• Wired USB headset with noise-canceling microphone.
• Webcam for certification.
• Apple or Android smartphone for authentication.
• Quiet, distraction-free workspace.

A client-provided YubiKey will be used for secure access.

Important: Webcam participation is required during certification classes, and a daily computer scan is required to access class.

Certification and Training

Phase 1: November 2 – December 10, 2026

Phase 2: December 11, 2026 – January 18, 2027

Certification classes are scheduled Monday through Friday, with two available sessions:

• Morning: 9:00 AM – 3:00 PM ET
• Evening: 4:00 PM – 10:00 PM ET

Certification service revenue differs from the advertised $15.50 production servicing rate. Applicable certification compensation and terms will be disclosed before enrollment.

Class schedules are subject to availability and program requirements.

Background Screening Requirements

All selected applicants must successfully complete:

• Background check
• Drug screening
• Fingerprinting
• Government-issued photo ID verification

Applicants must complete screening requirements within the specified deadlines. Drug screening appointments must be scheduled within 48 hours after receiving the vendor notification.

Background checks and drug screenings are currently offered at no cost, subject to change.

Special Scheduling Requirements

Agents must be available for four servicing hours on designated card funding dates.

Upcoming dates include December 31, 2026, and January 2 and January 4, 2027.

Why Join Sistrunk Global LLC?

• Work remotely from your home.
• Earn $15.50 per production servicing ho…