Compliance Manager - Insurance

Working arrangement: Hybrid – three days in the office and two days working from home

Reports to: Managing Director

Salary: Competitive, with a comprehensive benefits package including strong pension benefit.

The Opportunity

A well established insurance organisation providing health plans to individuals and employers across the UK is seeking an experienced Compliance Manager to lead its compliance function.

Working closely with the Managing Director, Board and senior leadership team, you will shape the compliance strategy, strengthen the risk framework and ensure that regulatory expectations are embedded across the business. Your remit will encompass PRA, FCA, UK Consumer Duty, ICOBs, GDPR and enterprise risk management.

Key Responsibilities

Compliance leadership and regulatory oversight

• Lead and maintain the compliance framework, ensuring that policies, procedures and controls reflect applicable regulatory requirements and business activities.
• Act as a subject matter expert on PRA, FCA, providing clear, practical advice to the Managing Director, Board and employees.
• Monitor regulatory developments and emerging risks, assess their impact and coordinate appropriate changes across the business.
• Develop and deliver a risk-based compliance monitoring programme, assessing control effectiveness and overseeing corrective action.
• Maintain constructive relationships with regulators, external auditors and relevant industry bodies.
• Oversee the preparation and submission of required regulatory filings, reports and disclosures

Consumer Duty and customer protection

• Oversee the embedding of UK Consumer Duty across relevant products, services, communications and operational processes.
• Assess customer outcomes and use management information to identify potential harm, recommend improvements and support Board oversight.
• Work with relevant teams to ensure that customer treatment and regulatory expectations inform business decisions.
• Support the review and approval of marketing materials, customer communications and promotional activity.

Enterprise risk management

• Support the development and maintenance of the enterprise risk framework, identifying and assessing material risks across the organisation.
• Conduct compliance risk assessments and reviews, recommending proportionate mitigation measures.
• Work with colleagues to establish clear ownership of risks and monitor the delivery of agreed actions.
• Prepare risk reports that explain key exposures, control weaknesses and recommended improvements.
• Conduct due diligence and risk assessments on third-party providers, partners and business associates.

GDPR and data protection

• Work closely with the Support Services and Data Protection Officer to support compliance with applicable UK and Irish data protection requirements.
• Advise on the handling of personal information and assess data protection implications within business processes and communications.
• Support the investigation and resolution of data protection concerns, ensuring appropriate documentation and escalation.

Governance, reporting and investigations

• Produce quarterly Board reports and an annual consolidated compliance report.
• Monitor compliance metrics and key performance indicators to assess the effectiveness of the framework.
• Maintain accurate records of monitoring activity, findings, investigations, training and policy changes.
• Investigate suspected non-compliance, fraud, misconduct or unethical behaviour, recommending corrective and preventative measures.
• Respond promptly and professionally to compliance enquiries from internal and external stakeholders.

People leadership and compliance culture

• Manage and support the Ireland-based compliance colleague, setting priorities and maintaining effective oversight.
• Deliver practical guidance and training on regulatory obligations, internal policies, ethical conduct and risk management.
• Ensure relevant annual continuing professional development requirements are met.
• Promote a culture of integrity, accountability and open communication, with the confidence to challenge constructively.
• Build effective working relationships across departments to resolve issues and implement sustainable improvements.

Experience and Qualifications

• A minimum of five years’ relevant experience in compliance, risk management, internal audit or regulatory affairs.
• Strong knowledge of the regulatory r…