Manager, Fraud Prevention & Training, DCPCU

Job Purpose

This role sits within the DCPCU team, delivering against the agreed objectives of the Economic Crime Product and Service Board, covering the disruption function of financial crime policy and strategy development. As a Fraud Prevention & Training Subject Matter Expert , within the DCPCU, leading the development and delivery of fraud awareness, education and prevention initiatives across the banking sector, law enforcement, commercial organisations and the public.

This role sits at the unique intersection to deliver:

• Development of high quality, innovative training content
• Fraud and cybercrime awareness delivery
• Stakeholder engagement and relationship management
• Industry representation
• Governance and reporting

Key Responsibilities

Training and Awareness

• Work with members, government, law enforcement and regulators to develop and drive forward staff training and awareness programs along with public education through:
• Presentations
• Webinars
• Workshops
• Blogs
• Awareness campaigns
• Training videos
• Tailor messaging for audiences ranging from frontline staff to senior executives and the public.
• Ensure consistent messaging and branding through liaising with the communications team.
• Ensure prevention activity aligns with agreed UK Finance and DCPCU priorities.
• Develop and coordinate campaign materials and tools to support the delivery of prevention activity.
• Deliver targeted campaigns and timely alerts informed by threat intelligence.
• Ensure messaging effectively communicates emergent fraud threats, trends, intelligence and risks.
• Be actively able to discern between confidential information for use in current activities and information that would protect public interest.

Stakeholder Management

• Build and maintain stakeholder trust across UK Finance members, banking partners, law enforcement, regulatory bodies and Government departments.
• Proactively assess stakeholder training needs, identify gaps and develop delivery plans.
• Align and deconflict prevention activity with wider law enforcement fraud prevention activity to ensure consistency and impact.

Industry Representation

• Be able to effectively represent UK Finance and the DCPCU at:
• Conferences
• Governance committees
• Industry forums
• Chatham House discussions
• Panel events
• Provide expert commentary on fraud and cybercrime prevention issues.

Operational Delivery

• Actively support the Head of Fraud Prevention & Training.
• Maintain records, reporting and governance documentation.
• Consistently enhance membership experience by acting as a single point of contact for financial crime members with UK Finance/DCPCU.
• Help develop and apply performance measures and metrics, including attendee feedback, to assess the success and impact of prevention activity.
• Help deliver DCPCU performance objectives and prevention outcomes.

Skills and Competencies

Knowledge/ skills/ experience required

• Exceptional knowledge of fraud, economic crime, payment processes and cybercrime, with a willingness to consistently update knowledgebase. Strong understanding of current fraud trends and threat landscapes.
• Excellent verbal and written communication skills, with the ability to speak to a room of Industry experts as well as engage individually as required.
• Able to articulate complex fraud risks in simple language.
• Experience presenting to diverse audiences.
• Strong relationship management skills with the ability to influence senior stakeholders.
• Proactive and able to identify opportunities for policy work that supports members.
• Ability to manage busy workload prioritising key areas as appropriate.
• Ability to think strategically.
• Self-motivated and ability to motivate others.
• Excellent team worker.
• Delivery focused.

Desirable skills include:

• Technical knowledge of economic crime, in fraud
• Working in and/or with the financial sector
• Engagement with diverse stakeholders, e.g. law enforcement, regulators and HMG
• Familiarity with financial crime legislation and regulations
• Presentation and public speaking skills

Qualifications

• A degree or other equivalent, relevant qualification or experience.
• Proven and demonstrably deep experience in the cybercrime/fraud/financial crime arena.
• Candidates must either hold Security Clearance or successfully pass Security Clearance.

Other information

The UK Finances offices are based in the City of Lond…