Assistant Restaurant Manager

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

SCOPE & GENERAL PURPOSE As Assistant Restaurant Manager, you will support the Restaurant Manager in overseeing all aspects of food and beverage operations, which include Restaurant breakfast and dinner service, Executive Lounge, Room Service & Bar operations and Events, if required. Your creativity, leadership, and strategic vision will be instrumental in establishing our Food and Beverage as a premier destination in London’s vibrant dining scene.

Your role will also entail setting and reinforcing operational standards, ensuring strict adherence to hygiene and safety regulations for the utmost cleanliness and food safety. You’ll help to build, mentor, and motivate a team of culinary and service experts, fostering a culture of excellence and collaboration where everyone strives for continuous improvement.

COMPETENCIES

• Exceptional leadership:
• Visionary Leadership: Demonstrates a clear vision for the luxury hotel, aligning staff with a commitment to excellence.
• Inspirational Leadership: Inspires a culture of exceptional service and professionalism.
• Crisis Management: Exhibits calm and effective leadership in challenging situations.
• Impeccable communication skills
• Articulate Communication: Communicates eloquently with guests, staff, and stakeholders.
• Cultural Sensitivity: Understands and appreciates diverse cultural nuances in communication.
• Brand Ambassadorship: Represents the hotel as a brand ambassador of the Montcalm Collection.
• Customer-centric approach
• Service Excellence: Sets and maintains the highest standards for personalized, luxury guest experiences.
• Anticipation of Needs: Proactively identifies and fulfils the unique needs and desires of luxury clientele.
• Problem Resolution: Handles guest concerns with discretion, ensuring swift and satisfactory resolutions.
• Strategic vision and planning
• Market Analysis: Conducts thorough market analysis to position the hotel as a leader in the luxury segment.
• Innovative Strategies: Develops and implements innovative strategies to enhance the hotel’s reputation and profitability.
• Brand Enhancement: Constantly seeks opportunities to enhance the luxury brand image.
• Operational excellence
• Attention to Detail: Ensures every aspect of the Food & Beverage operations reflects attention to detail and luxury.
• Efficiency: Implements efficient processes without compromising on quality.
• Resource Management: Manages resources judiciously to maintain a balance between opulence and profitability.
• Talent management and development
• Cultivation of Excellence: Attracts, retains, and develops top-tier talent to deliver unparalleled service.
• Training Programs: Implements training programs that align with the hotel’s luxury standards.
• Succession Planning: Identifies and nurtures future leaders within the organisation.
• Financial acumen
• Budgeting and Forecasting: Assist the Director of Restaurants & Events and General Manager in developing and managing budgets while forecasting accurately for revenue optimization.
• Cost Control: Ensures efficient cost control measures without compromising on the luxury experience.
• Relationship building
• Clientele Engagement: Role model customer’s engagement skills when on the floors or around the hotel.
• Partnerships: Builds strategic partnerships with Company vendors and suppliers.
• Innovation and adaptability
• Technology Integration: Embraces cutting-edge technology to enhance guest experiences.
• Adaptability: Quickly adapts to emerging trends in luxury hospitality.
• Continuous …