Digital Transformation Programme Manager

Location: London (hybrid, 3 days/week in the office)

Contract: Two-year fixed-term contract, Full-time

Interviews: 17-18 November 2026

Are you an experienced digital programme manager looking to help shape how a global organisation works and connects with trade unions and external partners?

The International Transport Workers’ Federation (ITF) represents nearly 20 million transport workers through more than 700 affiliated trade unions in over 150 countries. Working across every transport sector, we campaign for better rights, safer workplaces and fairer conditions for transport workers worldwide.

We are seeking a Digital Transformation Programme Manager to lead a programme that will strengthen our systems, improve organisational processes and make information more accessible to colleagues, affiliates and external organisations.

Reporting to the Director of Operations, with matrix management by the Head of Systems, Digital and Data, you will bring together colleagues and specialist delivery partners to turn organisational priorities into practical digital improvements.

This is an opportunity to deliver meaningful organisational change, connecting technology, people and processes to support the ITF’s work worldwide.

The Role

As Digital Transformation Programme Manager, you will lead the delivery of the ITF’s Digital Transformation Programme, beginning with the Maritime Projects (Operations and Inspectorate) and Membership Portal Project.

Building on our integrated Microsoft Dynamics 365 CRM platform, the programme will improve operational processes, information management and digital capability. This includes delivering a secure, user-friendly portal through which external organisations can access and use CRM-held data.

You will develop and maintain a coordinated programme roadmap, bringing together major transformation projects and agreed programme related CRM improvements. Working with the Head of Systems, Digital and Data, you will align programme delivery with the ITF’s technology strategy, architecture, security and technical standards, and coordinate the technical resources and platform support required for delivery.

Alongside programme delivery, you will lead business analysis, stakeholder engagement and organisational change. You will help departments develop common processes, identify opportunities for automation and prepare colleagues and external users to adopt new systems and ways of working.

You will ensure completed projects move successfully into operational support and deliver measurable improvements in access to information, organisational efficiency and services.

What you’ll do

As Digital Transformation Programme Manager, you will:

• Lead the Digital Transformation Programme, delivering agreed outcomes within agreed timescales, budgets and quality standards.
• Develop and maintain the Digital Transformation Programme roadmap, aligning priorities, dependencies and resources across projects and workstreams.
• Coordinate delivery of the Maritime Projects (Operations & Inspectorate) and Membership Portal projects, including secure external access to CRM-held data.
• Work with departments, affiliates and external stakeholders to understand user needs and translate them into clear organisational requirements.
• Facilitate workshops, map processes and identify opportunities to improve ways of working through automation, integration and common standards.
• Coordinate solution design, development, testing, user acceptance testing and implementation with internal teams and specialist delivery partners.
• Lead change planning, communications, training and user readiness activities to support successful adoption.
• Maintain effective programme governance and clear reporting on progress, budgets, risks, issues, dependencies and decisions.
• Monitor supplier performance, delivery commitments and value for money, resolving issues and escalating concerns where required.
• Support prioritisation of new requirements and enhancements through the Systems, Digital and Data Governance Group.
• Ensure delivery complies with ITF information security, data protection, procurement and governance requirements.
• Coordinate knowledge transfer and transition into operational support, tracking benefits and applying lessons learned.

About You

You will be an organised and collaborative programme manager who combines delivery experience with sound judgement, strong analytical skills and th…