Operations Manager

Head of Operations Location: London Bridge Hospital

Contract Type: Permanent, Full Time, 37.5 hours per week

Shift Pattern: Monday to Friday

Salary: Competitive

We’re looking for a Head of Operations to join our team at London Bridge Hospital .

As one of the UK’s leading private hospitals, London Bridge Hospital provides exceptional care across a wide range of specialties and is recognised for clinical excellence, innovation and outstanding patient outcomes. As the Head of Operations, you’ll play a pivotal leadership role in ensuring the efficient, effective and sustainable delivery of clinical and operational services across the hospital. You’ll work alongside senior clinical and corporate leaders to drive performance, enhance patient experience and support the continued growth and success of one of the UK’s most prestigious private healthcare providers.

As the Head of Operations, you will provide strategic and operational leadership across a portfolio of services, ensuring the delivery of safe, high-quality and patient-centred care. You will be responsible for operational performance, business development, financial management, workforce planning and service improvement. Working collaboratively with consultants, clinical leaders, corporate teams and external stakeholders, you’ll help shape future service delivery while maintaining the highest standards of quality, governance and patient experience.

At HCA UK we care about what you care about. We care that you want to deliver exceptional services. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What You’ll Do

• Provide visible leadership and operational management across designated clinical services.
• Develop and deliver operational strategies that support hospital objectives, business growth and service excellence.
• Work collaboratively with clinical leaders, consultants and senior stakeholders to ensure safe, efficient and effective service delivery.
• Lead service improvement initiatives, driving operational efficiency, patient experience and quality outcomes.
• Monitor, analyse and report on operational, financial and quality performance indicators, implementing action plans where required.
• Manage departmental budgets, financial performance and resource allocation to ensure operational sustainability and achievement of targets.
• Lead workforce planning, recruitment and people management activities to ensure services are appropriately resourced.
• Foster a high-performance culture through effective leadership, coaching, engagement and talent development.
• Maintain robust governance processes, ensuring compliance with regulatory standards, organisational policies and quality frameworks.
• Lead investigations, incident management, risk mitigation and continuous improvement activities.
• Build and maintain strong relationships with internal and external stakeholders, supporting service development and business growth opportunities.
• Contribute to strategic planning and support the successful delivery of organisational priorities and transformation programmes.

What You’ll Bring

• Significant senior operational leadership experience within healthcare, ideally within an acute hospital, outpatient or private healthcare environment.
• Demonstrable experience of managing complex services, budgets and multidisciplinary teams.
• Strong understanding of healthcare operations, governance, quality improvement and regulatory requirements.
• Proven ability to deliver service transformation, operational improvement and business growth initiatives.
• Experience of financial management, workforce planning and performance management.
• Strong commercial awareness and the ability to interpret and utilise performance data to support decision-making.
• Exceptional stakeholder management, influencing and relationship-building skills.
• Excellent leadership skills with the ability to motivate, develop and inspire high-performing teams.
• Outstanding communication and presentation skills with the ability to engage effectively at all organisational levels.
• Commitment to delivering exceptional patient-centred services and operational excellence.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to bec…