Account Manager, SMB

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📝 Overview

The SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth.

Employment:

• Salary:

  • OTE Remuneration: £78,000 (incl Pension)
  • Base Salary: £54,600 (incl Pension)
  • Commission: £23,400 (incl Pension)

About Sitemate:

Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.

Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.

With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.

Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.

We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.

Our Core Values

Our core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’. Our values are designed to help us determine if an already great person, will be a great fit at Sitemate.

• Handle with Care: Handle with thought and care, decisions are considered and consciously delivered
• Everything Engineered: Everything engineered, intentional, planned and systematic
• Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all
• Fast Tracked: Fast, incremental, and constant delivery of change
• High Vis: A high visibility, transparent and 
open environment
• Rain, Hail or Shine: Show up for your team, your customers and yourself

Learn more about our values:

• Read:

  • On Sitemate’s Values, Culture and DNA

• Listen:

  • Unleashing your Zilla
  • On scaling Sitemate, diversity, and culture

What We Offer

• Competitive, performance-based remuneration
• Equity options - own a piece of what you’re helping to build
• 25 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
• Learning & Development - professional growth budget and transparent career plans
• Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources
• Laptop and home office setup budget
• Flexible work - a hybrid rhythm, with 2 to 3 days in office, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year
• Community & Connection - weekly catered…