Customer service Advisor
- Source: LinkedIn
- Vertage
- Remote
- Coventry
- Mid level
Job Description
Role: Customer Service Advisor - Home Based
Contracts are 37.5 hours per week.
Contract Length - 16/11/2026 to 05/02/2027
Start Date - Monday 16th November
Training Hours:
Training will run for 2 weeks, Monday to Friday, 9am to 5pm.
Working pattern:
Homeworking Hours: 08:00–20:00, Monday to Sunday (rotational shifts)
Agents will be placed on a rotating shift pattern covering the full operating hours, including weekends.
Homeworking - Candidates need to live 1 hour from Coventry to be able to commute into the office if training or competency-based support is required.
This intake will be home-based from day one.
Candidates will need to live roughly one hour of Coventry, so they can attend the office for additional support or training if required.
Summary: The client is looking for multi-skilled Oyster advisors, working from home with a two-week mandatory training programme and a requirement to support both telephony and correspondence activities.
Role Overview
Handling customer enquiries relating to Oyster cards, including questions, complaints, and refund requests.
- Telephony (inbound calls)
- Correspondence (emails and web forms)
·However, all agents are expected to be multi-skilled and support both workstreams when required.
