Events Operations Manager

Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. Job Description Scope Of Position

Working in the role of Meeting and Events Operations Manager, this position has full responsibility for the day to day running of the operations during each service period. To co-ordinate events taking place within the meeting rooms, ensuring that guests expectations are exceeded and that any issues that may arise are dealt with swiftly and efficiently. Ensuring event set up and service is delivered to guest expectations at the Raffles London OWO. Leading preservice team briefings, working closely with events planners, sales teams and clients to manage changes and special requests whilst ensuring time sensitive service targets are met. Maintaining exceptional levels of guest communication, preparation, and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations.

You will work in close contact with the planning, kitchen, bar and events teams to ensure guests expectations are met and surpassed.

Responsibilities Operation

• Ensure all operating equipment is in good working order.
• Actively monitoring staffing levels ensuring levels are sufficient to enable the desired guest experience whilst adhering to company guidelines.
• Ensures all employees have proper supplies, equipment and uniforms.
• Cross liaising with relevant departments such as Planning and Sales regarding floor plans and Banquet Event Orders.
• To positively promote sales awareness within the department and maximise sales opportunities.
• When necessary is the first point of contact to the client adhering to any questions or queries and liaising back with the client during the day to ensure everything is satisfactory for them.
• Lead pre service team briefings ensuring good communication channels with all areas and department.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Leadership

• Ensuring composure under pressure and providing leadership and guidance to the Team when required.
• Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications Qualifications, Skills & Experience

Essential

• The ability to…