Remote Customer Service Representative Bil (Eng/Span) FL residents only

Bilingual Customer Service Representative

Miami, FL (remote position)

Currently seeking a reliable and dependable CSR’s (full-time M-F 10-7 and covering for 11-8 when needed) for a great opportunity working remotely at a growing healthcare organization based in the Miami, FL area. The ideal candidate will possess 3 years of customer service experience in a call center environment in the healthcare industry with excellent communication skills in English and Spanish, with a great attendance record.

JOB SUMMARY:

Responsible for responding to client and referral source telephonic requests for general information, referrals and order inquiries. Responds to and assists in resolving all clients concerns and issues.

MINIMUM QUALIFICATIONS OF THE CSR:

• High School graduate, Medical training, Undergraduate College course work and/or three years of managed care experience or clerical/office healthcare environment experience.
• 1-3 years of customer service experience in a call center healthcare environment.
• Effective verbal and written communication skills
• Reliable with an impeccable attendance record.
• Computer proficient in MS Office Suite
• Typing skills of 40 wpm.
• Ability to enter data, file and maintain records electronically.
• Bilingual (English and Spanish) required.

RESPONSIBILITIES OF THE CSR:

Duties of the Customer Service Representative include, but may not be limited to:

• Manage incoming calls from members and providers in regard services coordinated by COASTAL
• Responds to questions and concerns and assures satisfactory resolution of member’s concerns, Identifying and assessing customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools.
• Conducts Next day Call program and patient satisfaction surveys on authorized DME and /or Home Health services.
• Notifies supervisor of issues requiring higher-level resolution.
• Document all communications and all members’ inquiries regarding COASTAL services.
• Document interactions and processes on COASTAL computer system
• Follow scripts, communication procedures, guidelines and policies
• Coordinates with other COASTAL departments as appropriate.
• Complies with all applicable COASTAL Policies and procedures.
• Maintains a working knowledge of, and adheres to applicable federal/state regulations including but not limited to, laws related to patient confidentiality, release of information, and HIPAA.
• WAH (Work at Home) Requirements - Must have reliable high speed internet. Minimum standard speed for optimal performance of 10 x 1 (10mbs download x 1mbs upload) required. Must have a separate private workspace / desk area designated for home office to ensure absolute and continuous privacy while at work.

PHYSICAL REQUIREMENTS:

• The physical activities of this position involve fingering, grasping, talking, hearing, repetitive motions that may include the wrists, hands and/or fingers, sedentary work.
• The physical demands of this position involve sedentary work constantly remaining in a stationary position, sitting for prolonged periods of time.
• It may include exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Constantly communicating with others to express or exchange information by means of the spoken word and/or in writing.
• The visual acuity requirements of this position involve (including color, depth perception, and field of vision) to have close visual acuity to perform an activity such as: preparing and/or analyzing data and figures; constantly viewing a computer terminal and/or extensive reading.
• Working Conditions of this position involve constant typical office or administrative work. No adverse environmental conditions expected.

The company is an Equal Opportunity Employer, in accordance with State and federal law. Coastal does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation or any other characteristic protected by law. Opportunity is provided to all employees based on qualifications and job requirements.

**We are a Drug-Free Work Place, we test for THC. Hiring for this position is contingent upon completion and passing of a drug screening, verification of previous employment and a Level 2 Criminal Background check (please refer to the following website for m…