Part-Time Telehealth Medical Assistant | Dermatology

Part-Time Telehealth Medical Assistant Dermatology

Company: Compass Dermatopathology | SkyMD
Job Type: Part-Time
Work Location: Remote, United States
Starting Pay: $17.75 per hour, or higher where required by applicable law
Employment Classification: Hourly, Nonexempt

About the Position

Compass Dermatopathology is seeking an experienced, dependable, and patient-focused Telehealth Medical Assistant to join our growing SkyMD team.

Our nationwide telehealth network specializes primarily in dermatology, with expanding services in family medicine, pediatrics, and behavioral health.

We are looking for a highly organized, detail-oriented professional who is comfortable working in a fast-paced virtual healthcare environment. The ideal candidate is technologically proficient, communicates effectively, and is committed to providing exceptional patient care.

This position requires the ability to work independently, collaborate with remote healthcare providers and team members, and manage multiple responsibilities while maintaining accuracy, professionalism, and patient confidentiality.

Essential Job Responsibilities

• Manage a high volume of inbound and outbound patient calls in a timely and professional manner.
• Greet and assist patients during scheduled telehealth video appointments.
• Verify patient demographics, insurance eligibility, coverage information, and outstanding balances.
• Collect patient payments in accordance with established company procedures.
• Communicate patient information, concerns, and requests to healthcare providers accurately and promptly.
• Coordinate patient care and prioritize tasks assigned by providers and management.
• Submit, track, and follow up on prior authorizations and appeals, including specialty medications.
• Coordinate prescription-related communications between patients, pharmacies, and providers.
• Assist with researching prescription pricing and available medication options as directed.
• Maintain complete, accurate, and timely documentation in the electronic health record.
• Respond to patient inquiries and coordinate appropriate follow-up with healthcare providers.
• Collaborate with physicians, supervisors, and coworkers through approved communication platforms.
• Attend required virtual meetings, training sessions, and professional development activities.
• Maintain patient confidentiality and comply with HIPAA, company privacy policies, and information security requirements.
• Perform additional administrative and clinical support responsibilities consistent with the employee’s training, qualifications, and applicable law.

Required Qualifications

• Minimum of two years of medical assistant experience.
• Minimum of two years of dermatology experience.
• Experience working with electronic health record systems.
• Working knowledge of medical terminology, insurance verification, and patient scheduling.
• Familiarity with medical insurance plans, including HMO, PPO, Medicare, and Medicaid.
• Strong computer proficiency, including Microsoft Office and virtual communication platforms.
• Excellent verbal communication, active listening, and professional writing skills.
• Strong organizational skills and the ability to manage competing priorities effectively.
• High attention to detail, accuracy, and problem-solving ability.
• Demonstrated reliability, professionalism, and commitment to patient service.
• Ability to work independently while collaborating effectively with a remote team.
• Ability to maintain a private, secure home workspace appropriate for handling protected health information.
• Reliable internet connectivity and ability to use required technology, subject to company equipment and reimbursement policies.
• Ability to fulfill the position’s scheduling requirements, with or without reasonable accommodation.

Preferred Qualifications

• Certified Medical Assistant credential.
• Three or more years of dermatology experience.
• Previous telehealth or virtual healthcare experience.
• Experience supporting both front-office and back office medical operations.
• Experience with specialty medication prior authorizations and appeals.
• Bilingual proficiency in English and Spanish.

Work Schedule and Availability

This is a part-time, remote position requiring scheduling flexibility to support our nationwide telehealth operations.

Weekday Availability

Applicants must be available for scheduling **Monday through Sunday, be…